PCS
| Installation Manual |
- 9 -
Welcome to PCS
The PCS
is a compact, digital voice processing system. PCS
has
been designed to provide today’s business with a feature-rich system enabling
even the smallest company to project the image of a much larger company.
Over-all productivity of the company will increase because messages can be:
easily recorded, replied to, or forwarded to the appropriate extensions when
necessary.
System Capabilities
The PCS
provides a single company with the following two important
business services:
Voice Messaging Functions
All Mailbox users have access to these Mailbox features:
o
Delete, reply, save, or skip a message.
o
Send copies of messages.
o
Send messages to multiple destinations
o
Receive message information indicating the date, time, and sender
information.
o
Modify recorded personal greeting, name, and password.
o
Playback controls when sending or reviewing messages.
o
Record a temporary greeting.
Automated Attendant Functions
PCS
provides five (5) Custom Call Routing Menus (CCRM). A CCR
provides the caller with a customized welcome greeting and a menu of up to
thirteen (13) options. These options, known as key actions, correspond with the
callers’ telephone key pad and consist of
0
–
9
,
*
,
#
and timeout. Time out is
used for callers with pulse or rotary dialing or whenever no action is taken by the
caller, generally they are transferred to the attendant.
Other features offered by Custom Call Routing Menus are:
o
Dial an extension number to reach someone.
o
Press a digit to leave a message in a particular Mailbox, i.e. to
collect names and addresses of interested parties for a brochure
Mailing.
o
Play a specific announcement, such as detailed directions to the
Company
o
Presents callers with options to select submenus for different
departments. There are five CCR Menus available, which may be
interconnected as required.
o
Dial-by-name directory function to locate users by First or Last
name.
o
Automatic transfer of incoming FAX calls to a local fax extension.
Summary of Contents for PCS Mail
Page 1: ...Analog or Digital Voice Mail PCS Mail...
Page 2: ...PCS mail Installation Manual 1...
Page 14: ...PCS mail 14 Installation Manual Notes...
Page 18: ...PCS mail 18 Installation Manual Notes...
Page 19: ...PCS mail Installation Manual 19 Quick Reference Card...
Page 36: ...PCS mail 36 Installation Manual Notes...
Page 67: ...PCS mail Installation Manual 67 Personal options Flow Chart Operation...
