PCS Digital PCS Mail, Installation Manual

Page 1: ...Analog or Digital Voice Mail PCS Mail...

Page 2: ...PCS mail Installation Manual 1...

Page 3: ...CANCEL PLAY OF MESSAGE 15 CUSTOM CALL ROUTING MENUS FIVE 15 CUSTOMIZED GREETINGS 15 DEFAULT TRANSFER TO OPERATOR 15 DIAL BY NAME DIRECTORY FIRST OR LAST NAME 15 DIRECT TRANSFER TO A VIRTUAL VOICE MAI...

Page 4: ...D TO 29 Message Waiting Indication 29 Access a Voice Mailbox 29 Transfer a caller to a Voice Mailbox 29 Answering Machine Emulation 29 PROGRAMMING A STATION TO CALL FORWARD TO VOICE MAIL 30 Programmin...

Page 5: ...Outcall Notification with Message Retrieval 54 Dial Out 55 Beeper No 55 MSG IND 55 Name Name Mode 55 Direct Xfr 56 ADDING A MAILBOX FROM THE MAIN MENU 57 DELETING A MAILBOX FROM THE PROGRAMMING MENU 5...

Page 6: ...System24 System48 and Suite16 are all registered trademarks of PCS digital Touch Tone is a registered trademark of AT T Revision Table Date Revision General Description 1 2005 Rev2 Issue Preliminary...

Page 7: ...the proper installation of telephony equipment and electronic components Follow the safety guidelines provided by the UL document 1459 issue 2 which is the safety specification for all telephone equip...

Page 8: ...er must also furnish information as to the identification of the particular lines to be connected to the system and the affected telephone numbers FCC registration information on the model number FCC...

Page 9: ...CALLY EXCLUDES THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE THIS LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ANY CLAIMS BY THE PURCHASER FOR CONSEQUENTIAL OR INCIDE...

Page 10: ...iewing messages o Record a temporary greeting Automated Attendant Functions PCS mail provides five 5 Custom Call Routing Menus CCRM A CCR provides the caller with a customized welcome greeting and a m...

Page 11: ...e are two 2 common customer scenario s The customer that insists that calls be answered by a human first then transferred to the appropriate party or extension The customer that has realized the value...

Page 12: ...oard entries will be marked with Brackets i e Enter Use the Enter key to go from one programming field to another Do not use the TAB key as it may not always work correctly Mouse actions will be marke...

Page 13: ...Mailbox X X Announcement only Mailboxes X Record A Mail Greeting X Reset Message Wait Indicators X X Notifications Activate X X Edit Phone Number X X Enter New Phone Number X X Numbering Plan Assign d...

Page 14: ...PCS mail 14 Installation Manual Notes...

Page 15: ...quietly and drops the volume when someone is speaking loud Cancel Play of Message Allows the user to stop a new message from playing while keeping it as a new message and in the order in which it was...

Page 16: ...You can forward a message to another subscriber s Mailbox with or without comments Message Info Plays the date and time the message was sent to you Message Pause and Restart While you are listening to...

Page 17: ...or the system prompts to finish playing Password Protection Access to the System Administrator and all individual Mailboxes are protected with user programmable passwords PC Programming Terminal progr...

Page 18: ...PCS mail 18 Installation Manual Notes...

Page 19: ...PCS mail Installation Manual 19 Quick Reference Card...

Page 20: ...ord Greetings 7 Press 1 Record Name 8 Press After Saying Your First and Last Name 9 Press 2 Record Greetings 10 Press 2 Record the Greeting This is Joe please leave a message 11 Press After Recording...

Page 21: ...ll Mailbox functions are secured by a password which the user must provide when entering their Mailbox The passwords are designed to keep all voicemail communications private and secure The PCS mail c...

Page 22: ...being active during momentary power interruptions o Connect the Voicemail to the telephone system using standard modular line cord connected to a modular jack then to the MDF or Crimp a modular plug d...

Page 23: ...nnect an analog port to a digital voicemail The Analog Installation should look like this The Digital Installation should like this The Digital Voicemail system does not require an external power supp...

Page 24: ...Locate the pin connector J4 in the upper left Match the pin connector adaptors and press the card in firmly but do not over flex the motherboard Be sure to secure the bottom of the card with the supp...

Page 25: ...isplay reads VM PORT Y o Press the h key o The display reads SHOW STA o Enter station number for example 64 o Press the show soft key o Press the next soft key until the display reads VM PORT N o Pres...

Page 26: ...key o Enter 16 o Press the save soft key o Press the next soft key o The display reads MEMBER 02 EMPTY o Press the chg soft key o Enter 64 o Press the save soft key o Press the hold key o The display...

Page 27: ...ASSIGNMENT o Press the show soft key o The display reads CO LINE 1 BOTH o Press the chg soft key until the display reads CO LINE 1 NONE o Press the next soft key o The display reads CO LINE 2 BOTH o...

Page 28: ...next soft key o The display reads VOICE MAIL o Press the show soft key o The display reads ICM PREFIX EMPTY o Press the chg soft key o Enter o Press the save soft key o Press the next soft key until t...

Page 29: ...ed light on the programmed VM button Access a Voice Mailbox Operation 1 From an idle station Press the preprogrammed Voice Mail button When the Voice Mail answers it will prompt the user to enter thei...

Page 30: ...Busy No Answer 3 Enter VM Hunt Group 3 Enter VM Hunt Group 3 Enter VM Hunt 4 Press save 4 For No Answer you will 4 You will need 5 Select No Answer Time 5 Select No Answer Time 5 Select No Answer Tim...

Page 31: ...ns to 90 degrees then stops This is the maximum limit and going beyond will void the Warranty for this product 4 Connect the provided Null Modem cable either end to the PCS mail serial port and your s...

Page 32: ...l Hyper Terminal Setup 5 From your Desktop or Laptop computer click the Start tab with the LMB move cursor up to Programs Accessories Communications Hyper Terminal 6 Press LMB on Hyper Terminal and th...

Page 33: ...t PCS mail 8 After you ve entered a name in the Name Field Click OK 6 Now you will be asked for the communication type of device I E Serial port or COM 1 Modem for dial up remote access service In our...

Page 34: ...Click OK Analog Voicemail Digital Voicemail 10 Click OK to accept these parameters COM port parameters Bits per second 9600 Parity None Stop Bits 1 Flow control Xon Xoff COM port parameters Bits per s...

Page 35: ...PCS mail Installation Manual 35 11 The following screen should appear 12 Press ESC PCS mail AUTO ATTENDANT VOICE MAIL Enter Password Please Will Appear...

Page 36: ...PCS mail 36 Installation Manual Notes...

Page 37: ...PCS mail Installation Manual 37 1 Enter Default Password 0000 which appears as for security reasons Then Press Enter...

Page 38: ...n Manual System Initialization 1 Select 13 System Initialization Note To ensure the quality of the data The PCS mail must be initialized before customizing any programming parameters This can only be...

Page 39: ...PCS mail Installation Manual 39 2 Type Y and press Enter Selecting PBX Integration 1 Selecting the PBX integration 2 Press Arrow Down until you get to number 12 PBX Integration...

Page 40: ...tal System24 and 48 use the system24 for any 2 digit PCS digital system and system 48 for any three digit systems 3 Press Enter 4 Select PCS digital System24 for any 2 digit or PCS Digital System 48 3...

Page 41: ...Fax Extension Extension 65 is used for this example Attach a fax machine to the dedicated single line port 65 From the PBX INTEGRATION SCREEN shown above move the cursor down to the DTMF PROTOCOL SEC...

Page 42: ...forth port to the second port From the PBX Integration screen shown above move the cursor to the MWI OUTDIAL PORT CONTROL The default entry should read 0003000 Enter the following MWI Outdial Port Co...

Page 43: ...PCS mail Installation Manual 43 Open Closed Schedule 1 Arrow up or Arrow down accordingly to locate Open Close Schedule 2 Press Enter The following screen appears Open Closed Schedule Screen2...

Page 44: ...to the next Field and add an extension if desired PCS MAIL provides 5 Custom Call Routing Menus CCR which are used to route a caller once they have dialed into the system When an incoming caller reach...

Page 45: ...s that can be used to customize each application Each digit 0 9 and T Time out can be programmed to perform one of four different tasks First the digit must be activated this is done by selecting Firs...

Page 46: ...PCS mail 46 Installation Manual CCR2 Menu 2 Y 2 2 CCR Menu 2 Note Pressing F1 to scroll forward through the CCR menus Press F2 to scroll backwards through the CCR menus...

Page 47: ...ch Tone phone from the Admin Mailbox See Page 38 Main Day CCR Typical Greeting might sound like Hello Welcome to the ABC Company if you know your parties extension dial it now for our Sales department...

Page 48: ...re are no other Actions programmed the caller is transferred to the desired location Related programming See 9 Mailbox Assignment Direct Xfer Mode If Direct Xfer Mode is set to Off calls are transferr...

Page 49: ...enus are used to routes calls to the appropriate destination when digits are pressed More complex installations may use a main CCR menu as well as Sub Menus A sub menu is just another CCR menu that is...

Page 50: ...0 3 digit Mailbox system 0 0 0 4 digit Mailbox system The complete dial sequence for a 3 digit integration System48 is 0 0 1 The system will announce Mailbox 0 which is the System Admin Mailbox number...

Page 51: ...n Operator extension This parameter is used to define the extension a caller will be transferred to when 0 is dialed To change this setting press the e F4 key to delete the current setting which will...

Page 52: ...the normal day or night greeting This is especially useful with inclement weather Only when this field is set to Y will the programmed TEMP GREETING be played This message can be activated or deactiva...

Page 53: ...to the Dial by Name directory There are ten 10 hidden mailboxes that are used exclusively for announcement only mailboxes An announcement only mailbox plays the announcement and then disconnects the c...

Page 54: ...ial Digits area PRI Priority The PRI parameter allows the subscriber to select between being notified for all new messages or just new priority messages When PRI is set to Off the subscriber will be n...

Page 55: ...last name of the mailbox user The Name field allows up to 17 characters including the space which is required between the first and last names The space and capitalizing the first and last name is ho...

Page 56: ...e to On To change the value to from On to Off move the cursor to the O in On and Type 0 zero and press ENTER The value will change to Off When the integration type is changed on screen 12 PCS mail wil...

Page 57: ...5 A Valid Mailbox entry for mailbox 140 will resemble 32 Space 140 space 0000 space 140 ENTER Deleting a Mailbox from the Programming Menu 1 Arrow Down and Press 9 to enter Mailbox Assignments 2 Use t...

Page 58: ...are programmable from 1 999 that a message can be retained before it is scheduled to be deleted No warning is given before the message is deleted All saved messages take up valuable memory so it is im...

Page 59: ...ary to back up the customers database and restore it on a new or the existing voicemail system The Real Time Back up is a snapshot of the database at the time this process is run 1 Press 19 to copy th...

Page 60: ...will restore the previously recorded Real Time copy When the Copy Process is complete the voicemail will return to the initial Enter Password Screen Erase high memory To erase the memory area select E...

Page 61: ...y new messages are stored in each Mailbox As mailbox owners listen to their messages and take action such as saving or deleting the new message their mailbox number will disappear A mailbox will appea...

Page 62: ...ay 2 Monday 3 Tuesday 4 Wednesday 5 Thursday 6 Friday 7 Saturday 2 Press the right arrow key or press the ENTER key 3 Enter a value of 1 12 to indicate the month Jan 1 through 12 Dec 4 Press the right...

Page 63: ...th technical support personnel Set System Password The Set System Password screen is used to change the system password If you wish to change the Voice Mail system password from the default value of 0...

Page 64: ...ase DO NOT rerecord any of these prompts because the new recording will not match the system s voice recording and it is NOT possible to undo or default one of these prompts once it has been tampered...

Page 65: ...e facility not by the key system so this application is possible even when the system has only one Central Office line Setup Using personal options in your voice mailbox o From the main mailbox menu D...

Page 66: ...reprogrammed telephone number Once dialed the voicemail begins to play the following message This is the voicemail system with a message for user name enter your password now This message will be repe...

Page 67: ...PCS mail Installation Manual 67 Personal options Flow Chart Operation...

Page 68: ...hony company s facilities Therefore in order for this feature to operate correctly it will require 3 way calling from the telephony company which may be provided at a nominal cost Q Will the voicemail...

Page 69: ...onfiguration 21 Connecting the Voice Mail 23 Conventions 12 COS 53 54 58 Index Number 58 Critical Items 12 Custom Call Routing 9 D Date Time 62 Day Greeting 51 Day Mode Greeting Number 51 Default Admi...

Page 70: ...ndication 16 Message Information 62 Message Waiting 2 Port Installation 42 Messages 9 58 Maximum 58 Mouse 12 MSG IND 55 MWI 55 N Name Name Mode 55 Name Field 33 New Messages 61 Night Greeting 51 Night...

Page 71: ...ering Machine Emulation 29 Call Forward Button 30 Message Waiting Indication 29 Station Call Forward 30 Transfer to a Voice Mailbox 29 Voice Mail Button 29 Voice Mailbox Access 29 T TAB key 12 Tempora...