PCS Digital Suite 64 Hard Drive, User Manual

Page 1: ...Suite 64 Integrated Communications Exchange Hard Drive User Guide PCSdigital Advanced Features Competitive Pricing Proven Performance PCS Digital You Can Hear Us Now...

Page 2: ...owever no responsibility is assumed by the Manufacturer for the use there of nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this docume...

Page 3: ...k Controls 3 3 3 3 Options while Listening 3 3 3 4 Changing Your Personal Greeting 3 11 Chapter 4 Additional Operations 4 1 4 1 Listening To Your Greeting 4 1 4 2 Erasing Your Greeting 4 1 4 3 Recordi...

Page 4: ...Record of Revisions Revision Date of Issue Supercedes Major Changes Brief Description Initial Release June 1 2005 N A...

Page 5: ...alf of all phone transactions need only one way communications the voice mail function streamlines business communication When you are not available or prepared to receive calls you may forward calls...

Page 6: ...ending upon mailbox parameters These mailboxes provide for limited voice mail capabilities between the user and their guest However the first guest mailbox called the Secretary Mailbox can only listen...

Page 7: ...If the count exceeds a certain number usually 3 the caller is politely disconnected The system does this to allow as many users on the system as possible Don t get discouraged Look in this manual to...

Page 8: ...manual and the conven tions used throughout Section 2 Getting Started This section provides descriptions of how to setup mailboxes accessing the mailbox broadcast messages erased message notices conf...

Page 9: ...ngs or prompts Bold Italic Used in describing the fields in PC screens and other form names or items Normal Bold Used to describe filenames device names and specific areas of PC screens Press Means to...

Page 10: ...Notes...

Page 11: ...ine digits However your system administrator may program a minimum and or maximum length for personal access codes This code should be a number that is easy for you to remember but difficult for someo...

Page 12: ...then played Broadcast messages are recorded by the system administrator and are sent to all users These messages contain important announcements about the system e g The following system enhancements...

Page 13: ...e recipient s mailbox for X days and that it has not been listened to The number of days X is determined on a per mailbox basis by the system administrator via Class of Service This notice may be gene...

Page 14: ...Notes...

Page 15: ...es priority messages first 4 Skipped messages 5 Saved messages After the last new message has been presented to you the system searches the mailbox to see if there are any remaining new messages to be...

Page 16: ...e time and date the message was sent and where the message originated from 6 Send a Copy allows you to forward a copy of the message to another user When you send a copy you may choose to send the cop...

Page 17: ...e number without listening to the whole message After dialing 1 to listen to a message you can press 1 Rewind to the beginning of the message 7 Rewind 5 seconds 8 Pause and restart the message 9 Forwa...

Page 18: ...w message queue It is available for review as a skipped message during this session or as a new message in a subsequent session For example 1 Listening During Review Next Message 1 Listening 5 Listen...

Page 19: ...from another user the reply can be sent to the person who originally sent the message or to the person who sent the copy of the message Replies may only be sent to messages from users received in the...

Page 20: ...the system automatically returns the user to the point at which the envelope information was requested 1 Listening 5 Listen to envelope information Return to message The time and date stamp on a new...

Page 21: ...ncel message To send a message 1 At the main menu press 2 to send a message The system prompts you to begin recording your message 2 Record the message You can press the key at any point in the record...

Page 22: ...ons allow you to control how your message is sent These options are prompted after you have selected a destination You select delivery options after the destination is entered and before the message i...

Page 23: ...important information can be included as an afterthought at the end of a message For this reason it is important to know whether the entire message was actually heard Use of this option on too many me...

Page 24: ...way the same message can be sent to two people with it going to one person as Priority to another as Confidential and to a third as Priority and Confidential Any combination of the options is possible...

Page 25: ...system greeting A good mailbox greeting encourages callers to leave detailed messages not just name and phone number and gives them additional information that might be needed It should present the ki...

Page 26: ...Notes...

Page 27: ...r personal options 2 Press 1 for greetings 3 Press 1 for listen 4 Press 2 for mailbox greeting 3 1 1 Greeting Erase The standard system greeting may be chosen at any time by erasing your recorded gree...

Page 28: ...3 1 2 3 Record 2Activate your Greetings Record your temporary greeting greeting 3Deactivate your temporary greeting As customers and users begin to appreciate the speed of information flow with voice...

Page 29: ...3 deactivate the greeting To record a temporary greeting 1 At the main menu press 3 for personal options 2 Press 1 for greetings then press 2 for record 3 Press 3 for temporary greeting 4 Record the...

Page 30: ...temporary access code is given to each user and is used to enter the system for the very first time It should not be used again Your access code should represent numbers that are easy for you to remem...

Page 31: ...wish to have someone check the messages in your mailbox without letting them hear the actual message Messages cannot be sent or received by secretary mailboxes To add a secretary mailbox access code 1...

Page 32: ...e to the guest mailbox 3 Instruct your guest how to obtain the message Create a Guest Mailbox Guest mailboxes are created using the personal options menu 1 From the main menu press 3 for personal opti...

Page 33: ...umber 11 29 2 Establish list 3 Erase list 4Modify list Group Distribution Lists allow users to record a message once and send it simultaneously to multiple destinations Messages are recorded and sent...

Page 34: ...list you have recorded to confirm that you are about to send a message to that list of people You can always change a distribution list by deleting or adding any voice mailbox you wish Establishing a...

Page 35: ...ess 3 for group lists then press 1 for list members 3 Enter the desired 2 digit list number 11 29 and then press 4 Press 3 to delete a mailbox number while the list is playing 5 Press 7 to repeat the...

Page 36: ...2 digit list number 11 29 4 Press 1 to add mailbox numbers to the list or erase mailbox numbers from the list Press when you have finished 5 Press 2 to rename the list Record the new name then press Y...

Page 37: ...pager sequence Each outdial bin may contain up to 46 digits A mailbox user may insert a pause required in some pager sequences by dialing An alternate telephone number This can be skipped if desired...

Page 38: ...ormation is already programmed into the system Creating An Outdial Bin To create an Outdial bin 1 From the main menu press 3 for personal options 2 Press 4 for message notification then press 2 for bi...

Page 39: ...n number 4 Dial the desired bin number 1 9 Modify An Outdial Bin To modify the contents of an outdial bin 1 From the main menu press 3 for personal options 2 Press 4 for message notification then pres...

Page 40: ...user can be reached The number of times to attempt to reach a user An alternate bin number optional The type of message all or only priority messages which causes an outdial How long after a message h...

Page 41: ...al 1 9 for hours or 10 99 for minutes Dial 00 for immediate notification The system skips the step if the requested notification is for Priority message only 13 Dial how long the system is to wait aft...

Page 42: ...3 Override Schedule Schedule 4 Wakeup is not used at this time Modify an Outdial Schedule To modify an outdial schedule 1 From the main menu press 3 for personal options 2 Press 4 for message notifica...

Page 43: ...ecorded mailbox name If recorded mailbox name cannot be reached at this number please dial star and please have recorded mailbox name call the recorded company name voice mail system If you are record...

Page 44: ...age is received and then compared to the schedule start and stop times If the time falls within the schedule the outdial process is queued for the delayed delivery time If the time falls outside of th...

Page 45: ...ber of messages not listened to will be given If a message has not been received the system plays back any unheard messages in the mailbox and gives the user an opportunity to erase the messages To ch...

Page 46: ...Notes...

Page 47: ...are listened to using Auto Listen Skip the system plays all messages one after the other until interrupted by the user messages listened to in this fashion are considered skipped and appear as new me...

Page 48: ...saved message queue Auto Listen Erase 1 3 Listen to Message erased the message after play When messages are listened to using Auto Listen Erase the system plays all messages one after the other until...

Page 49: ...the remaining messages To auto listen to the information only of the messages in your mailbox 1 At the main menu press 1 2 Press 5 The system plays the envelope information for each message If you wis...

Page 50: ...Suite 64 Hard Drive User Guide Copyright 2006 Part Number 5098 60 UG...