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Suite 64 Flash Voice Mailbox User Guide 

 

2-1

 

   

Learning

 

the

 

System

 

2

2

 

 

L

L

e

e

a

a

r

r

n

n

i

i

n

n

g

g

 

 

t

t

h

h

e

e

 

 

S

S

y

y

s

s

t

t

e

e

m

m

 

 

 

 

The

 

best

 

way

 

to

 

learn

 

how

 

to

 

use

 

the

 

system

 

is

 

to

 

experiment.

  

No

 

actions

 

that

 

you

 

take

 

can

 

damage

 

the

 

system.

 

It

 

is

 

recommended

 

that

 

you

 

learn

 

the

 

operation

 

of

 

the

 

system

 

by

 

sending

 

messages

 

to

 

yourself.

  

Access

 

the

 

personal

 

options

 

and

 

change

 

them.

  

Changes

 

are

 

not

 

permanent

 

except

 

when

 

deleting

 

a

 

message.

 

The

 

system

 

is

 

programmed

 

to

 

respond

 

when

 

any

 

of

 

the

 

twelve

 

telephone

 

keys

 

are

 

pressed.

  

If

 

no

 

key

 

is

 

pressed

 

in

 

response

 

to

 

a

 

prompt.

 

The

 

system

 

repeats

 

the

 

caller’s

 

options.

  

If

 

there

 

is

 

still

 

no

 

response,

 

the

 

system

 

automatically

 

transfers

 

a

 

caller

 

not

 

within

 

the

 

voicemail

 

system

 

to

 

an

 

attendant

 

or

 

politely

 

disconnects

 

the

 

call.

 

The

 

system

 

counts

 

the

 

number

 

of

 

errors

 

(incorrect

 

key

 

presses)

 

that

 

a

 

caller

 

makes.

  

If

 

the

 

count

 

exceeds

 

a

 

certain

 

number

 

(usually

 

3)

 

the

 

caller

 

is

 

politely

 

disconnected.

  

The

 

system

 

does

 

this

 

to

 

allow

 

as

 

many

 

callers

 

on

 

the

 

system

 

as

 

possible.

   

 

The 

*

 Key 

 

Press

 

*

 

whenever

 

you

 

want

 

to

 

cancel

 

what

 

you

 

are

 

doing.

   

Pressing

 

*

 

allows

 

you

 

to

 

skip

 

personal

 

greetings

 

and

 

introductory

 

prompts.

  

It

 

gets

 

you

 

directly

 

to

 

the

 

recording

 

tone.

 

While

 

listening

 

to

 

a

 

prompt,

 

press

 

*

 

to

 ʺ

back

 

up

ʺ 

to

 

the

 

previous

 

menu.

 

At

 

the

 

Main

 

Menu,

 

press

 

*

 

to

 

disconnect.

  

Summary of Contents for Suite 64 Voice Flash

Page 1: ...Suite 64 Integrated Communications Exchange PCSdigital Advanced Features Competitive Pricing Proven Performance PCS Digital You Can Hear Us Now...

Page 2: ......

Page 3: ...the Manufacturer for the use there of nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this document concerning performance of the Manufa...

Page 4: ...Suite 64 Flash Voice Mail Mailbox Owner s Guide Table of Contents Record of Revisions Catalogue Number Release Date Supercedes Comments Initial Release June 2005...

Page 5: ...LAYBACK CONTROLS 4 2 OPTIONS WHILE REVIEWING 4 2 SKIP A MESSAGE 4 3 CANCEL PLAY OF MESSAGES 4 3 REPLAY A MESSAGE 4 3 SAVE A MESSAGE 4 3 DELETE A MESSAGE 4 4 REPLY TO A MESSAGE 4 4 SEND A CALL DIRECTLY...

Page 6: ...Suite 64 Flash Voice Mail Mailbox Owner s Guide LIST OF FIGURES LOT List of Tables Table 1 Document Conventions 1 4...

Page 7: ...em has been designed to provide today s business with a feature rich system enabling small companies to project the image of a much larger company Since a large majority of all telephone transactions...

Page 8: ...ieved efficiently The system stores messages in mailboxes Users or subscribers are assigned mailbox numbers for their private use Each mailbox is protected by a user defined password Thus subscribers...

Page 9: ...uctions on how to access mailboxes and disconnecting from the system Chapter 4 Basic Operations this chapter provides instructions on how to review messages and options after reviewing playback option...

Page 10: ...ompts Bold italic type Use for menu items form names or items Normal bold Used to indicate keystrokes filenames device names etc Press Means to press a specific key e g press ESC means to press and re...

Page 11: ...n response to a prompt The system repeats the caller s options If there is still no response the system automatically transfers a caller not within the voicemail system to an attendant or politely dis...

Page 12: ...Prompts Dial Ahead Function You can interrupt most prompts if you know what you want to do You can even enter several commands at once How to Use this Guide This guide gives you easy to follow instruc...

Page 13: ...another extension or from outside the office call the office number when you hear the system greeting press plus your mailbox number You will be sent directly to your voice mailbox When prompted ente...

Page 14: ......

Page 15: ...efore but are considered skipped To review the messages in your mailbox At the main menu press 1 The system plays your messages After each message is reviewed the system asks what you want to do with...

Page 16: ...lity For example with playback controls you can scan through a long message to find a phone number without reviewing the entire message After dialing 1 to review a message you can press 1 Rewind to th...

Page 17: ...criber forgets to press to cancel review and just hangs up all partially reviewed messages also remain in the new message queue Replay a Message At the end of a message when the system prompts with th...

Page 18: ...has been deleted it cannot be retrieved Reply to a Message A user can reply to a message sent from another subscriber s mailbox by dialing one key Therefore subscribers should enter their own mailbox...

Page 19: ...s time and date stamp allows the subscriber to know how much longer the message can stay in the mailbox before it is automatically deleted Reviewing a message and re saving it does not change the time...

Page 20: ...after giving you a chance to 1 Listen to the message you have just recorded 2 To re record the message 3 Append to the recording Delete the message and begin again 4 When the message is acceptable pr...

Page 21: ...been recorded the system uses the mailbox number as the greeting i e Mailbox 201 What is a Good Mailbox Greeting A good mailbox greeting encourages callers to leave detailed messages not just name an...

Page 22: ...greeting 1 Press 3 at the Main Menu for Personal Options 2 Press 1 for Greetings 3 Press 1 for Review 4 Press 2 for Mailbox Greeting Deleting Your Greeting The standard system greeting recorded name...

Page 23: ...of information flow with voice mail it is important to warn them when it may take longer then usual for you to respond to their messages The temporary greeting allows you to give them this special not...

Page 24: ...ing 1 Press 3 at the Main Menu for Personal Options 2 Press 1 for Greetings and then press 1 for Review 3 Press 3 for Temporary Greeting Delete Your Temporary Greeting To delete your temporary greetin...

Page 25: ...uessed by other people You are strongly discouraged from using birthdays employee numbers parts of social security numbers etc since these numbers could be readily guessed by others You are encouraged...

Page 26: ...all notification can be turned on and off whenever desired Outcall On Off is a toggle If outcall notification is on this procedure turns it off If outcall notification is off this procedure turns it o...

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