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Suite 64 Flash Voice Mailbox User Guide 

 

4-1

 

   

Basic

 

Operati

ons

 

4

4

 

 

B

B

a

a

s

s

i

i

c

c

 

 

O

O

p

p

e

e

r

r

a

a

t

t

i

i

o

o

n

n

s

s

 

 

 

Reviewing Your Messages 

 

Messages

 

in

 

your

 

mailbox

 

come

 

from

 

two

 

places:

 

other

 

subscribers

 

or

 

non

subscribers

 

who

 

will

 

leave

 

voice

 

messages

 

while

 

you

 

are

 

on

 

the

 

telephone

 

or

 

unavailable.

  

Messages

 

are

 

presented

 

to

 

you

 

in

 

the

 

following

 

order:

 

new

 

messages,

 

skipped

 

messages,

 

and

 

saved

 

messages.

 

After

 

the

 

last

 

new

 

message

 

has

 

been

 

presented

 

to

 

you,

 

the

 

system

 

searches

 

the

 

mailbox

 

to

 

see

 

if

 

there

 

are

 

any

 

remaining

 

new

 

messages

 

to

 

be

 

reviewed.

  

In

 

particular,

 

if

 

new

 

messages

 

arrive

 

during

 

message

 

review,

 

they

 

are

 

presented

 

in

 

the

 

same

 

order

 

as

 

before

 

but

 

are

 

considered

 ʺ

skipped”.

 

To

 

review

 

the

 

messages

 

in

 

your

 

mailbox:

 

At

 

the

 

main

 

menu,

 

press

 

1

.

  

The

 

system

 

plays

 

your

 

messages.

  

After

 

each

 

message

 

is

 

reviewed,

 

the

 

system

 

asks

 

what

 

you

 

want

 

to

 

do

 

with

 

the

 

message.

  

The

 

available

 

options

 

are:

 

Replay 

Repeats

 

the

 

entire

 

message.

 

Save

 

Keeps

 

the

 

message

 

in

 

your

 

mailbox

 

for

 

future

 

reference.

 

Delete

 

Allows

 

you

 

to

 

discard

 

the

 

message

 

and

 

also

 

requires

 

that

 

you

 

confirm

 

the

 

deletion

 

by

 

pressing

 

the

 

#

 

key.

 

Reply

 

Allows

 

you

 

to

 

record

 

a

 

reply

 

to

 

a

 

message

 

sent

 

from

 

another

 

subscriber’s

 

mailbox

 

with

 

a

 

single

 

keystroke

 

Message 
Information

 

Plays

 

the

 

time

 

and

 

date

 

that

 

the

 

message

 

was

 

sent,

 

and

 

where

 

the

 

message

 

originated

 

from.

 

Send a Copy

 

Allows

 

you

 

to

 

forward

 

a

 

copy

 

of

 

the

 

message

 

to

 

another

 

subscriber.

  

When

 

you

 

send

 

a

 

copy,

 

you

 

have

 

the

 

option

 

to

 

send

 

the

 

copy

 

with

 

or

 

without

 

introductory

 

comments.

 

 

Summary of Contents for Suite 64 Voice Flash

Page 1: ...Suite 64 Integrated Communications Exchange PCSdigital Advanced Features Competitive Pricing Proven Performance PCS Digital You Can Hear Us Now...

Page 2: ......

Page 3: ...the Manufacturer for the use there of nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this document concerning performance of the Manufa...

Page 4: ...Suite 64 Flash Voice Mail Mailbox Owner s Guide Table of Contents Record of Revisions Catalogue Number Release Date Supercedes Comments Initial Release June 2005...

Page 5: ...LAYBACK CONTROLS 4 2 OPTIONS WHILE REVIEWING 4 2 SKIP A MESSAGE 4 3 CANCEL PLAY OF MESSAGES 4 3 REPLAY A MESSAGE 4 3 SAVE A MESSAGE 4 3 DELETE A MESSAGE 4 4 REPLY TO A MESSAGE 4 4 SEND A CALL DIRECTLY...

Page 6: ...Suite 64 Flash Voice Mail Mailbox Owner s Guide LIST OF FIGURES LOT List of Tables Table 1 Document Conventions 1 4...

Page 7: ...em has been designed to provide today s business with a feature rich system enabling small companies to project the image of a much larger company Since a large majority of all telephone transactions...

Page 8: ...ieved efficiently The system stores messages in mailboxes Users or subscribers are assigned mailbox numbers for their private use Each mailbox is protected by a user defined password Thus subscribers...

Page 9: ...uctions on how to access mailboxes and disconnecting from the system Chapter 4 Basic Operations this chapter provides instructions on how to review messages and options after reviewing playback option...

Page 10: ...ompts Bold italic type Use for menu items form names or items Normal bold Used to indicate keystrokes filenames device names etc Press Means to press a specific key e g press ESC means to press and re...

Page 11: ...n response to a prompt The system repeats the caller s options If there is still no response the system automatically transfers a caller not within the voicemail system to an attendant or politely dis...

Page 12: ...Prompts Dial Ahead Function You can interrupt most prompts if you know what you want to do You can even enter several commands at once How to Use this Guide This guide gives you easy to follow instruc...

Page 13: ...another extension or from outside the office call the office number when you hear the system greeting press plus your mailbox number You will be sent directly to your voice mailbox When prompted ente...

Page 14: ......

Page 15: ...efore but are considered skipped To review the messages in your mailbox At the main menu press 1 The system plays your messages After each message is reviewed the system asks what you want to do with...

Page 16: ...lity For example with playback controls you can scan through a long message to find a phone number without reviewing the entire message After dialing 1 to review a message you can press 1 Rewind to th...

Page 17: ...criber forgets to press to cancel review and just hangs up all partially reviewed messages also remain in the new message queue Replay a Message At the end of a message when the system prompts with th...

Page 18: ...has been deleted it cannot be retrieved Reply to a Message A user can reply to a message sent from another subscriber s mailbox by dialing one key Therefore subscribers should enter their own mailbox...

Page 19: ...s time and date stamp allows the subscriber to know how much longer the message can stay in the mailbox before it is automatically deleted Reviewing a message and re saving it does not change the time...

Page 20: ...after giving you a chance to 1 Listen to the message you have just recorded 2 To re record the message 3 Append to the recording Delete the message and begin again 4 When the message is acceptable pr...

Page 21: ...been recorded the system uses the mailbox number as the greeting i e Mailbox 201 What is a Good Mailbox Greeting A good mailbox greeting encourages callers to leave detailed messages not just name an...

Page 22: ...greeting 1 Press 3 at the Main Menu for Personal Options 2 Press 1 for Greetings 3 Press 1 for Review 4 Press 2 for Mailbox Greeting Deleting Your Greeting The standard system greeting recorded name...

Page 23: ...of information flow with voice mail it is important to warn them when it may take longer then usual for you to respond to their messages The temporary greeting allows you to give them this special not...

Page 24: ...ing 1 Press 3 at the Main Menu for Personal Options 2 Press 1 for Greetings and then press 1 for Review 3 Press 3 for Temporary Greeting Delete Your Temporary Greeting To delete your temporary greetin...

Page 25: ...uessed by other people You are strongly discouraged from using birthdays employee numbers parts of social security numbers etc since these numbers could be readily guessed by others You are encouraged...

Page 26: ...all notification can be turned on and off whenever desired Outcall On Off is a toggle If outcall notification is on this procedure turns it off If outcall notification is off this procedure turns it o...

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