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Suite 64 Flash Voice Mailbox User Guide 

 

6-1

 

   

Additional

 

Operations

 

6

6

 

 

A

A

d

d

d

d

i

i

t

t

i

i

o

o

n

n

a

a

l

l

 

 

O

O

p

p

e

e

r

r

a

a

t

t

i

i

o

o

n

n

s

s

 

 

 

Changing Your Mailbox Greeting 

 

Your

 

mailbox

 

greeting

 

is

 

played

 

to

 

outside

 

callers

 

who

 

enter

 

a

 

system

 

mailbox

 

in

 

the

 

telephone

 

answering

 

mode.

  

This

 

greeting

 

enables

 

you

 

to

 

give

 

callers

 

information

 

about

 

your

 

schedule

 

and

 

to

 

encourage

 

callers

 

to

 

leave

 

detailed

 

messages.

  

To

 

change

 

your

 

mailbox

 

greeting,

 

temporary

 

greeting

 

or

 

recorded

 

name,

 

simply

 

enter

 

personal

 

options

 

from

 

the

 

mailbox

 

menu

 

by

 

pressing

 

3

 

and

 

select

 

1

 

for

 

Greetings.

 

 

The

 

system

 

administrator

 

can

 

limit

 

the

 

length

 

of

 

a

 

greeting.

 

If

 

a

 

mailbox

 

greeting

 

has

 

not

 

yet

 

been

 

recorded,

 

the

 

system

 

uses

 

the

 

mailbox

 

number

 

as

 

the

 

greeting:

   

i.e.

 

“Mailbox

 

201”

 

 

What is a Good Mailbox Greeting? 

 

A

 

good

 

mailbox

 

greeting

 

encourages

 

callers

 

to

 

leave

 

detailed

 

messages

 

(not

 

just

 

name

 

and

 

phone

 

number)

 

and

 

provides

 

additional

 

information

 

that

 

might

 

be

 

needed.

  

It

 

should

 

present

 

the

 

kind

 

of

 

professional

 

image

 

that

 

is

 

appropriate

 

for

 

your

 

particular

 

organization.

  

You

 

may

 

wish

 

to

 

include

 

an

 

instruction

 

to

 

dial

 

0

 

to

 

reach

 

an

 

operator.

  

For

 

example,

 

ʺ

Hello,

 

this

 

is

 

Jim

 

Smith.

  

I

 

am

 

sorry

 

I

 

am

 

not

 

able

 

to

 

receive

 

your

 

call,

 

but

 

if

 

you

 

leave

 

a

 

detailed

 

message

 

along

 

with

 

your

 

name

 

and

 

number,

 

I

 

will

 

be

 

prepared

 

to

 

help

 

you

 

when

 

I

 

call

 

you

 

back.

  

If

 

you

 

must

 

talk

 

to

 

someone

 

immediately,

 

please

 

press

 

zero

 

and

 

someone

 

will

 

help

 

you.

ʺ

 

To

 

change

 

your

 

mailbox

 

greeting:

 

1.

 

Press

 

3

 

at

 

the

 

Main

 

Menu

 

for

 

Personal

 

Options.

 

2.

 

Press

 

1

 

for

 

Greetings.

 

3.

 

Press

 

2

 

for

 

Record.

 

Summary of Contents for Suite 64 Voice Flash

Page 1: ...Suite 64 Integrated Communications Exchange PCSdigital Advanced Features Competitive Pricing Proven Performance PCS Digital You Can Hear Us Now...

Page 2: ......

Page 3: ...the Manufacturer for the use there of nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this document concerning performance of the Manufa...

Page 4: ...Suite 64 Flash Voice Mail Mailbox Owner s Guide Table of Contents Record of Revisions Catalogue Number Release Date Supercedes Comments Initial Release June 2005...

Page 5: ...LAYBACK CONTROLS 4 2 OPTIONS WHILE REVIEWING 4 2 SKIP A MESSAGE 4 3 CANCEL PLAY OF MESSAGES 4 3 REPLAY A MESSAGE 4 3 SAVE A MESSAGE 4 3 DELETE A MESSAGE 4 4 REPLY TO A MESSAGE 4 4 SEND A CALL DIRECTLY...

Page 6: ...Suite 64 Flash Voice Mail Mailbox Owner s Guide LIST OF FIGURES LOT List of Tables Table 1 Document Conventions 1 4...

Page 7: ...em has been designed to provide today s business with a feature rich system enabling small companies to project the image of a much larger company Since a large majority of all telephone transactions...

Page 8: ...ieved efficiently The system stores messages in mailboxes Users or subscribers are assigned mailbox numbers for their private use Each mailbox is protected by a user defined password Thus subscribers...

Page 9: ...uctions on how to access mailboxes and disconnecting from the system Chapter 4 Basic Operations this chapter provides instructions on how to review messages and options after reviewing playback option...

Page 10: ...ompts Bold italic type Use for menu items form names or items Normal bold Used to indicate keystrokes filenames device names etc Press Means to press a specific key e g press ESC means to press and re...

Page 11: ...n response to a prompt The system repeats the caller s options If there is still no response the system automatically transfers a caller not within the voicemail system to an attendant or politely dis...

Page 12: ...Prompts Dial Ahead Function You can interrupt most prompts if you know what you want to do You can even enter several commands at once How to Use this Guide This guide gives you easy to follow instruc...

Page 13: ...another extension or from outside the office call the office number when you hear the system greeting press plus your mailbox number You will be sent directly to your voice mailbox When prompted ente...

Page 14: ......

Page 15: ...efore but are considered skipped To review the messages in your mailbox At the main menu press 1 The system plays your messages After each message is reviewed the system asks what you want to do with...

Page 16: ...lity For example with playback controls you can scan through a long message to find a phone number without reviewing the entire message After dialing 1 to review a message you can press 1 Rewind to th...

Page 17: ...criber forgets to press to cancel review and just hangs up all partially reviewed messages also remain in the new message queue Replay a Message At the end of a message when the system prompts with th...

Page 18: ...has been deleted it cannot be retrieved Reply to a Message A user can reply to a message sent from another subscriber s mailbox by dialing one key Therefore subscribers should enter their own mailbox...

Page 19: ...s time and date stamp allows the subscriber to know how much longer the message can stay in the mailbox before it is automatically deleted Reviewing a message and re saving it does not change the time...

Page 20: ...after giving you a chance to 1 Listen to the message you have just recorded 2 To re record the message 3 Append to the recording Delete the message and begin again 4 When the message is acceptable pr...

Page 21: ...been recorded the system uses the mailbox number as the greeting i e Mailbox 201 What is a Good Mailbox Greeting A good mailbox greeting encourages callers to leave detailed messages not just name an...

Page 22: ...greeting 1 Press 3 at the Main Menu for Personal Options 2 Press 1 for Greetings 3 Press 1 for Review 4 Press 2 for Mailbox Greeting Deleting Your Greeting The standard system greeting recorded name...

Page 23: ...of information flow with voice mail it is important to warn them when it may take longer then usual for you to respond to their messages The temporary greeting allows you to give them this special not...

Page 24: ...ing 1 Press 3 at the Main Menu for Personal Options 2 Press 1 for Greetings and then press 1 for Review 3 Press 3 for Temporary Greeting Delete Your Temporary Greeting To delete your temporary greetin...

Page 25: ...uessed by other people You are strongly discouraged from using birthdays employee numbers parts of social security numbers etc since these numbers could be readily guessed by others You are encouraged...

Page 26: ...all notification can be turned on and off whenever desired Outcall On Off is a toggle If outcall notification is on this procedure turns it off If outcall notification is off this procedure turns it o...

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