background image

1-2 

  

Suite 64 Flash Voice Mailbox User Guide

 

  

Introduction

 

 

Capabilities 

 

The

 

basic

 

system

 

includes

 

the

 

ability

 

to:

 

ƒ

 

Send

 

messages

 

in

 

telephone

 

answering

 

and

 

voice

 

mail

 

mode.

 

ƒ

 

Send

 

copies

 

of

 

messages.

 

ƒ

 

Send

 

messages

 

to

 

multiple

 

destinations.

 

ƒ

 

Obtain

 

a

 

summary

 

count

 

of

 

messages

 

waiting

 

for

 

review.

 

ƒ

 

Delete,

 

reply,

 

save,

 

or

 

skip

 

a

 

message.

 

ƒ

 

Receive

 

message

 

information

 

indicating

 

the

 

date,

 

time,

 

and

 

sender

 

information,

 

if

 

available.

 

ƒ

 

Change

 

recorded

 

name,

 

personal

 

greeting,

 

and

 

password.

 

In

 

addition,

 

the

 

system

 

provides:

 

ƒ

 

Playback

 

controls

 

when

 

sending

 

or

 

reviewing

 

messages.

 

ƒ

 

A

 

temporary

 

greeting.

 

In

 

order

 

to

 

simplify

 

message

 

storage,

 

two

 

queues

 

are

 

used.

  

The

 

new

 

message

 

queue

 

stores

 

all

 

messages

 

which

 

have

 

not

 

been

 

reviewed

 

by

 

the

 

subscriber.

  

The

 

saved

 

message

 

queue

 

is

 

used

 

to

 

store

 

already

 

reviewed

 

messages

 

for

 

future

 

action.

 

As

 

messages

 

are

 

recorded,

 

they

 

need

 

to

 

be

 

stored

 

in

 

such

 

a

 

way

 

that

 

they

 

can

 

be

 

retrieved

 

efficiently.

  

The

 

system

 

stores

 

messages

 

in

 

mailboxes.

   

Users,

 

or

 

subscribers,

 

are

 

assigned

 

mailbox

 

numbers

 

for

 

their

 

private

 

use.

  

Each

 

mailbox

 

is

 

protected

 

by

 

a

 

user

defined

 

password.

  

Thus,

 

subscribers

 

are

 

the

 

only

 

ones

 

who

 

can

 

retrieve

 

messages

 

left

 

in

 

their

 

mailboxes.

 

More

 

than

 

one

 

person

 

can

 

use

 

the

 

system

 

at

 

the

 

same

 

time.

  

Each

 

port

 

allows

 

one

 

user

 

access

 

to

 

the

 

system.

 

A

 

port

 

is

 

a

 

path

 

to

 

the

 

system.

  

For

 

example,

 

up

 

to

 

eight

 

users

 

could

 

be

 

recording

 

or

 

reviewing

 

messages

 

at

 

the

 

same

 

time

 

with

 

an

 

eight

port

 

system.

  

Since

 

not

 

all

 

users

 

would

 

be

 

accessing

 

the

 

system

 

at

 

the

 

same

 

time,

 

many

 

users

 

can

 

be

 

supported.

  

User

 

commands

 

are

 

just

 

one

 

digit

 

long.

  

They

 

do

 

not

 

have

 

to

 

be

 

memorized

 

since

 

the

 

system

 

is

 

constantly

 

prompting

 

users

 

about

 

what

 

to

 

do.

   

By

 

using

 

a

 

Touch

 

Tone®

 

phone,

 

you

 

can

 

receive

 

or

 

send

 

messages

 

from

 

any

 

location

 

through

 

your

 

voice

 

mailbox.

  

If

 

you

 

are

 

busy

 

in

 

your

 

office

 

or

 

away

 

on

 

a

 

business

 

trip,

 

customers,

 

vendors,

 

or

 

other

 

employees

 

can

 

leave

 

you

 

detailed

 

messages

 

in

 

your

 

voice

 

mailbox.

  

Since

 

the

 

mailbox

 

is

 

password

protected,

 

these

 

messages

 

are

 

completely

 

confidential.

 

Summary of Contents for Suite 64 Voice Flash

Page 1: ...Suite 64 Integrated Communications Exchange PCSdigital Advanced Features Competitive Pricing Proven Performance PCS Digital You Can Hear Us Now...

Page 2: ......

Page 3: ...the Manufacturer for the use there of nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this document concerning performance of the Manufa...

Page 4: ...Suite 64 Flash Voice Mail Mailbox Owner s Guide Table of Contents Record of Revisions Catalogue Number Release Date Supercedes Comments Initial Release June 2005...

Page 5: ...LAYBACK CONTROLS 4 2 OPTIONS WHILE REVIEWING 4 2 SKIP A MESSAGE 4 3 CANCEL PLAY OF MESSAGES 4 3 REPLAY A MESSAGE 4 3 SAVE A MESSAGE 4 3 DELETE A MESSAGE 4 4 REPLY TO A MESSAGE 4 4 SEND A CALL DIRECTLY...

Page 6: ...Suite 64 Flash Voice Mail Mailbox Owner s Guide LIST OF FIGURES LOT List of Tables Table 1 Document Conventions 1 4...

Page 7: ...em has been designed to provide today s business with a feature rich system enabling small companies to project the image of a much larger company Since a large majority of all telephone transactions...

Page 8: ...ieved efficiently The system stores messages in mailboxes Users or subscribers are assigned mailbox numbers for their private use Each mailbox is protected by a user defined password Thus subscribers...

Page 9: ...uctions on how to access mailboxes and disconnecting from the system Chapter 4 Basic Operations this chapter provides instructions on how to review messages and options after reviewing playback option...

Page 10: ...ompts Bold italic type Use for menu items form names or items Normal bold Used to indicate keystrokes filenames device names etc Press Means to press a specific key e g press ESC means to press and re...

Page 11: ...n response to a prompt The system repeats the caller s options If there is still no response the system automatically transfers a caller not within the voicemail system to an attendant or politely dis...

Page 12: ...Prompts Dial Ahead Function You can interrupt most prompts if you know what you want to do You can even enter several commands at once How to Use this Guide This guide gives you easy to follow instruc...

Page 13: ...another extension or from outside the office call the office number when you hear the system greeting press plus your mailbox number You will be sent directly to your voice mailbox When prompted ente...

Page 14: ......

Page 15: ...efore but are considered skipped To review the messages in your mailbox At the main menu press 1 The system plays your messages After each message is reviewed the system asks what you want to do with...

Page 16: ...lity For example with playback controls you can scan through a long message to find a phone number without reviewing the entire message After dialing 1 to review a message you can press 1 Rewind to th...

Page 17: ...criber forgets to press to cancel review and just hangs up all partially reviewed messages also remain in the new message queue Replay a Message At the end of a message when the system prompts with th...

Page 18: ...has been deleted it cannot be retrieved Reply to a Message A user can reply to a message sent from another subscriber s mailbox by dialing one key Therefore subscribers should enter their own mailbox...

Page 19: ...s time and date stamp allows the subscriber to know how much longer the message can stay in the mailbox before it is automatically deleted Reviewing a message and re saving it does not change the time...

Page 20: ...after giving you a chance to 1 Listen to the message you have just recorded 2 To re record the message 3 Append to the recording Delete the message and begin again 4 When the message is acceptable pr...

Page 21: ...been recorded the system uses the mailbox number as the greeting i e Mailbox 201 What is a Good Mailbox Greeting A good mailbox greeting encourages callers to leave detailed messages not just name an...

Page 22: ...greeting 1 Press 3 at the Main Menu for Personal Options 2 Press 1 for Greetings 3 Press 1 for Review 4 Press 2 for Mailbox Greeting Deleting Your Greeting The standard system greeting recorded name...

Page 23: ...of information flow with voice mail it is important to warn them when it may take longer then usual for you to respond to their messages The temporary greeting allows you to give them this special not...

Page 24: ...ing 1 Press 3 at the Main Menu for Personal Options 2 Press 1 for Greetings and then press 1 for Review 3 Press 3 for Temporary Greeting Delete Your Temporary Greeting To delete your temporary greetin...

Page 25: ...uessed by other people You are strongly discouraged from using birthdays employee numbers parts of social security numbers etc since these numbers could be readily guessed by others You are encouraged...

Page 26: ...all notification can be turned on and off whenever desired Outcall On Off is a toggle If outcall notification is on this procedure turns it off If outcall notification is off this procedure turns it o...

Reviews:

Related manuals for Suite 64 Voice Flash