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Document Number: PD196-167R2
Troubleshooting
Problem
CHECK
No Picture and No Sound
• Ensure the TV is connected to a powered AC outlet. The TV’s front lamp
will glow Red when correctly connected to power.
• Operate the TV directly by pressing the TV’s POWER button located on
the side of the cabinet.
• Try to cycle power to the TV by pulling the power cord from the AC outlet,
wait for 30 seconds, plug it back into the outlet, wait 15 seconds or more
and then try to turn On the TV again.
No Picture, Sound OK
• Verify TV is set to an active Video Source or set directly to TV by pressing
the TV/AV button on the side of the TV or the TV/AV button on the remote
control.
• If an Auxiliary Input Source is selected, verify the Video input signal cable
is connected and the video source is playing.
Picture OK, No Sound
• Verify the Sound has not been muted.
• Check the Volume settings.
• Verify pillow speaker is connected and the volume control on the pillow
speaker is properly adjusted.
• If an Auxiliary Input Source is selected, verify the Audio input signal cable
is connected and the video source is playing.
No Sound from Internal TV Speaker
• Verify the sound has not been muted.
• Verify the TV’s internal speakers have not been disabled in the “Internal
Speaker Enable” setup menu.
Picture is too Light
• Check that external light sources, such as windows or overhead lights are
not creating glare on the TV’s screen.
• Check the TV’s Brightness and Contrast settings in the TV’s Picture menu.
Picture is too Dark
• Check the TV’s Brightness and Contrast settings in the TV’s Picture menu.
Picture Breaks-Up or Jitters
• Verify the coax cable is connected correctly.
• The cable TV signal may be too weak.
Picture has Ghost Images
• The cable TV signal may be too weak.
• The coax cable connection may be loose.
Picture has Stripes or Dots
• The cable TV signal may be too weak.
• The coax cable connection may be loose.
Pillow Speaker does not Control TV
• Check the TV’s Pillow Speaker Selector switch is correctly set.
• Replace Pillow Speaker.
Remote Control does not work
• Replace the remote’s batteries.
• Verify that strong fluorescent lights are not flooding the TV’s IR windows
• For patient remote controls, verify remote is set to the correct Bed Code.
