Service
Ctrl Nr: PM375118-004
101
16.5
Warranty Agreement
Job #: __________________
Model #: _______________________
Equipment Location Address: _____________________________________
_____________________________________
_____________________________________
_____________________________________
(_____)_______________________________
Contact Name: _____________________________________
PDI warrants that its products will perform as specified in PDI publications, providing such products are
properly installed, cared for, and properly operated under the specified environmental conditions.
Standard products manufactured by PDI are warranted to be free from defects in workmanship and
material for a period of twelve (12) months from initial start up or eighteen (18) months from date of
shipment. Any products which are defective in workmanship or material will be repaired or replaced at the
option of PDI. The obligation of PDI hereunder will be limited solely to repair and replacement at its
factory of products that fall within the foregoing limitations and will be conditioned upon receipt by PDI of
written notice within the warranty period of any alleged defects or deficiency. No products will be returned
to PDI without its prior consent.
Where it is impractical to return suspected faulty equipment to PDI for repair or replacement, PDI will
provide on-site service upon request. Replacement parts and on-site labor necessary for fitting
replacement parts and removal of faulty parts will be undertaken at no charge. Charges will, however, be
made for travel to and from the installation site. Where an on-site warranty is in effect, the no-charge
labor will be between 8 a.m. and 6 p.m., Monday through Friday, excluding national holidays. If the
customer request STS or STS/PDU System service outside the above hours, the customer agrees to pay
the incremental difference between PDI's overtime and normal labor rates.
All warranties hereunder are contingent upon the initial start-up being done by PDI trained or other
authorized personnel and upon proper use in the application for which the product was intended and do
not cover products which have been modified or repaired without PDI approval or which have been
subjected to neglect, accident, improper installation, or application or on which the original identification
marks have been removed or altered. These warranties will not apply if adjustment, repair or parts
replacement is required because of accident, neglect, misuse, secondary transportation or other causes
other than ordinary use.