P/N 82-00021 UM3105KL-AM_3105KG-AM_REV20220519
25
TROUBLESHOOTING
Troubleshooting
Before contacting service personnel, refer to the following instructions to check and to
correct any failures. For further assistance, contact Health o meter
®
Professional Scales
Technical Support at 1-800-638-3722.
Symptom
Possible Cause
Corrective Action
Scale does not power on
1. Dead battery
2. Faulty electrical outlet
3. Bad power supply
1. Replace batteries
2. Use a different outlet
3. Replace AC adapter
Questionable weight
1. External object interfering with
the scale
1. Remove interfering object from
the scale
2. The dis
play did not show “0.0”
before weighing
2. Ask the patient to get off the
scale, press to zero the
scale and begin weighing process
again
3. Scale is not placed on a level
floor
3. Place the scale on a level floor.
4. Scale is out of calibration
4. Check weight with known weight
value
Weighing is performed but the
weighing process takes too
long and the weight does not
lock on the display
The patient is not standing still
Ask the patient to stand still
Scale shows a weight upon
power up and cannot be
cleared by pressing .
The scale does not have a
proper zero point.
Power off the scale. Then power
on the scale and immediately
press and hold . Release
the button when the scale beeps.
Scale will not register a weight
1. Load cell cable is not
plugged in or damaged.
2. Shipping bolts were not
removed.
1. Open the battery compartment
and ensure the blue load cell
cable is plugged into the port.
Refer to photo in step 5 of
assembly.
2. Remove the shipping bolts
located on the underside of the
base. Refer to assembly steps
1 & 2.
Scale shows
“Underweight
Zero the Scale
”
The scale does not have a
proper zero point.
Ensure the scale is placed flat on a
level floor with no weight on the
platform, then press
The battery icon on the display
indicates that the batteries are
low
The batteries are depleted
Replace batteries according to
instructions on page 10
In the Help menu, display is
not advancing to the next
screen for the menu selection
and saying “invalid key”
Correct key is not being pressed
To make a selection in the Help
Menu and advance the screen,
press
Zero
(Clear)
Zero
(Clear)
Zero
(Clear)
Zero
(Clear)
