PROWLER
®
820 and 830 Installation and User’s Guide
12
PROWLER
®
820 and 830 Installation and User’s Guide
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
Cable twisting or cable
coils up.
Obstruction in pool
Pool shape
Gets stuck on main drain cover
Excess cable in the pool
Remove obstruction in pool.
Contact your dealer; install cable with swivel.
Turn off filter and install main drain cover ring
Straighten cable and lay in sun periodically.
Remove excess cable from pool.
Cleaner is moving in
circles
Dirt stuck in moving parts
Tracks worn due to extended use
Power supply positioned incorrectly
Wrong mounting of bottom lid
Algae in pool.
Remove dirt from moving parts.
Contact your dealer. Replace tracks.
Place power supply in a position so that the cleaner
can reach all walls.
Lock bottom lid in the right position.
Correct pool and water conditions.
Cleaner does not reach
all areas of the pool
Power supply positioned incorrectly
Cleaner does not climb walls
Algae on pool walls and floo
Pool filter and pump is o
Cleaner is not turning 90° on pool floor or
turning more than 90°
Place power supply in a position so that the cleaner
can reach all walls.
Check reasons for not climbing walls below.
Brush pool walls and floo .
Turn off pool filter and pump and run another
cleaning cycle.
Improve floor movement by shifting handle
float position.
Cleaner does not
climb walls
Cleaner is too heavy
Algae on walls
Water temperature too low and/or too high
Brushes are worn
Slippery ceramic wall tiles
Debris caught around impeller
Cleaner is too light from trapped air
Unsuitable pH level
Clean and wash cartridge.
Brush walls.
Ideal water temperature between 54-90° F (12-32° C)
Replace brushes - contact your dealer.
Consult with your dealer about special brushes.
Remove impeller tube. Clean impeller.
Turn cleaner upside down under water to remove
trapped air.
Check pH level - should be between 7.4 - 7.8;
minimum level of 7.2.
Motor not working
Impeller blocked
Drive system blocked
Electrical problem - motor unit, floating
cable, or power supply
Remove impeller tube. Clean impeller.
Clean tracks and wheels.
Consult with your dealer or service center.
Cleaner will not sink
Air caught in trapped in cleaner
Combined brush is dry
Turn cleaner upside down under water to remove
trapped air. Wash the cartridge. Remove calcium
deposits or other chemical sediments.
Open two inlet flaps in the bottom lid to remove dirt
and/or trapped air.
Soak brushes in water.
Power supply or power
supply switch light is
not working
Not plugged in properly or main socket
is damaged
Reconnect and check main power supply.
Operator neglect
Operator has damaged cleaner
Operator has pulled on the cable
Operator does not maintain cleaner
Cleaner was powered on while not in water
Power supply got wet
Normal wear from extended use.
Replace broken/damaged parts.
Repair loose electrical wiring.
Purchase or clean cartridge and cleaner.
Seals may be damaged. Replace motor unit.
Needs to be repaired or replaced.
Routine servicing needed.
