Troubleshooting
The following troubleshooting tips support the most common issues. For additional
assistance, please contact techhelp@performancepropumps.com or 503-356-5888.
PROBLEM KNOWN ISSUE TRY THIS
Pump is not priming
No water in strainer pot Fill strainer pot with water and close lid.
if installed Ensure plumbing valves are open.
Low water in the strainer pot Check basket to make sure seated correctly and
if installed
reinstall lid.
Check lid for cracks and lid oring for flat spots or
cracking.
Check intake and discharge union fittings for
cracks or loose connection. Replace or tighten.
Connections must be airtight.
Motor is not turning
Circuit breaker has tripped Reset circuit breaker and/or GFCI.
or has no power
Check electric supply to verify power supply is
present. Test a secondary location if needed.
Capacitor failure. This may be tested. Call for
details.
Bearing seized. Rotate motor shaft by hand to test.
If shaft does not freely spin, replace bearings.
Low flow
Water flow has slowed or is Clean filter basket of debris if strainer pot installed.
intermittent
Check for impeller clog. See disassembly
instructions or call for details.
Check for leaks in volute housing, lid* and union
connections. (* only if strainer pot installed)
Check for obstructions in plumbing and clear if
found.
Motor overheating
Seems overly hot and is Possible incorrect wiring. Have an electrician test.
shutting down or shutting off
and on intermittently
Test breaker. Replace if needed.
Increase air flow if restricted.
If pump is located in direct sunlight, try providing a
properly vented shade covering.
Pump is leaking
Water leaking between motor
Replace mechanical seal and bracket o-ring.
and pump housing
Inspect bolts in volute housing by checking
for loose fit of the 7) 2-3/4” bolts. Tighten or replace.
Water leaking at lid* or fitting
Check lid or fittings for cracks. Replace if needed.
(* only if strainer pot installed)
Check lid or fitting sealant for cracking or gaps.
Replace if needed.
11
TROUBLESHOOTING
