4
Full-motion Wall Mount
Solution
Case
Arm is stiff to move
Case
Lag bolt is difficult to screw into stud.
Case
Bolts longer than bolt hole on TV
Solution 1
Solution
Apply lubricant to the arm’s joint.
If lag bolt is damaged, please contact customer service for new lag bolt to replace and follow the
installation instruction to ensure:
1.Pre-drill the pilot holes to required length.
2.Use open wrench or socket wrench, rather than electronic tool, which will damage the lag bolt.
Add spacers/ washers to accommodate the bolt length.
If try solution 1, bolts still long, please add 2mm washers(provided in shipping box).
If above fail, please contact us and we will send the suitable screws to you in the first time.
