Permobil Tru-Shape, Operation Manual

Troubleshooting

For additional assistance, contact the equipment provider or Customer Support.

Tru-Shape

The user experiences a 

reaction to the odor of 

the vinyl spray coating.

The user should transfer from the seating system. The seating system should be stored 

in a well-ventilated area. Contact the healthcare provider. 

A component is 

damaged.

Contact Customer Support for a replacement.

ROHO Air Insert

The air insert is not 

holding air.

Inflate the 

air insert

. Inspect the inflation valve and hose for damage. Confirm that 

the inflation valve is completely closed. Look for holes in the air insert. If very small 

holes are visible, follow the instructions in the repair kit provided with the product. 

For inflation valve or hose damage, or for large holes or leaks in the air insert, contact 

Customer Support.

Not able to inflate or 

deflate the air insert.

- 

Confirm that the inflation valve is open.

- 

Inspect the inflation valve and hose for damage. 

The air insert is 

uncomfortable or 

unstable.

-  Confirm that the air insert has the correct amount of air (See “Inflation Instructions”).
-  Make sure that the air insert is correctly placed in the foam base.
-  Confirm that the air insert is positioned correctly in the foam base.
After checking all of the above, allow the individual at least one hour to adjust to the air 

insert.  

The air insert slides in 

the foam base.

Make sure the hook and loop fastener strips are lined up correctly. For correct 

orientation, use the directional labels on the air insert.

A component is 

damaged.

Contact Customer Support for a replacement.

Tru-Shape Operation Manual

10

Storage, Transport, Disposal and Recycling

Storage or Transport: Clean and disinfect the product. Open the inflation valve. Place in a container that protects 

the product from moisture, contaminants and damage. After storing or transporting, inspect the product to 

ensure it was not damaged (see "Troubleshooting"), and follow instructions to prepare the product for use. 
Disposal: The components of the products in this manual are associated with no known environmental hazards 

when properly used and when disposed of in accordance with all local/regional regulations. At the end of its 

useful life, treat as healthcare waste and dispose of according to local healthcare-waste guidelines. Incineration 

must be performed by a qualified, licensed waste management facility. 

Recycling: Contact a local recycling agency to determine recycling options for the product.