•
Remove Mousr from the charging dock
•
Using a dry cloth, wipe down the charging pads on the bottom of Mousr and the
metal contacts on the charging dock base
•
Make sure Mousr’s charging pads make contact with the metal contacts by
placing Mousr’s wheels inside the matching indents in the charging dock
•
Close the charging dock lid until it snaps into the base
If Mousr’s LED is still off, try improving the connection between his charging pads
and the charging dock’s metal contacts by pressing down on Mousr’s body while he
is in the charger. If pressing down causes Mousr to begin charging, try the
following:
•
Remove Mousr from the charging dock
•
Spin both his wheels a few degrees by hand
•
Reseating him inside the dock
•
Close the charging dock lid until it snaps into place
If you tried all the steps above and Mousr’s LED remains off when you place him in
the charging dock, please contact us.
Mousr doesn’t appear on the app device list page
First, ensure Mousr is fully charged and within five feet of your smart device.
Consult the Charging Mousr section for directions on how to charge Mousr. (If you
click Mousr’s pushbutton and his LED indicator blinks red, his battery is critically
low and needs to be charged.) Once charged, open the app and try searching for
Mousr again.
If Mousr still does not appear in the list, try the following steps:
•
Turn Bluetooth off on your smart device
•
Close the Mousr app so it is no longer running in the background
•
Turn Bluetooth back on
•
Reopen the Mousr app and search again
If Mousr is still not visible after completing the above steps, try rebooting Mousr by
doing the following:
•
Hold Mousr’s pushbutton for 15 seconds until it flashes red, then release
•
After release, Mousr’s LED should glow white. If it isn’t, try the previous step
once again
•
When Mousr’s LED is glowing white, click his pushbutton once more to reboot
•
Wait 20 seconds for Mousr’s reboot to complete
•
Open the Mousr app and search again
If Mousr still does not show up in the device list and you are sure he is fully charged
and within range, try powering down your smart device, waiting for 30 seconds,
powering it back on, and reopening the Mousr app. If the problem continues, please
contact us.
Mousr User Guide
Version 1.0 [Rev. 6/04/18]
16
