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Customer Care Center 1-800-732-2677

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Thank you for choosing the PetSafe

®

 Brand. You and your pet deserve a companionship 

that includes memorable moments and a shared understanding together. Our products 

and training tools enhance the relationship between pets and their owners. If you have any 

questions about our products or training your pet, please visit our website at 

www.petsafe.

net or contact our Customer Care Center at 1-800-732-2677.

PRODUCT WARRANTY

To get the most protection out of your warranty, please register your product within 30 days 

at 

www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s full 

warranty and should you ever need to call the Customer Care Center, we will be able to help 

you faster. Most importantly, PetSafe® Brand will never give or sell your valuable information 

to anyone. Complete warranty information is available online at 

www.petsafe.net

Adjustable Flow 

Control Cap

Replaceable Charcoal 

Filter

Interchangeable 

Spout Rings

Stainless Steel Design

Cord Clips

Dishwasher Safe
(excluding pump)

Receiving Ramp

Multiple Free-Falling Streams

128 oz. Water Capacity 

Low-Voltage (12V) System

Submersible Pump

Replaceable Foam Filter

Features

Table of Contents

Features ............................................................................................................................ 4

Components ..................................................................................................................... 5

Key Definitions ................................................................................................................. 5

OPERATING GUIDE.......................................................................................................... 6

Fountain Disassembly & Cleaning .................................................................................... 8

Pump Maintenance .......................................................................................................... 9

Fountain Reassembly ..................................................................................................... 10

The Fountain and Your Environment .............................................................................. 10

General Tips ................................................................................................................... 11

Troubleshooting .............................................................................................................. 11

Replacement Parts and Accessories ............................................................................. 11

Customer Care International .......................................................................................... 12

Terms of Use and Limitation of Liability ......................................................................... 12

Warranty ......................................................................................................................... 12

Summary of Contents for Drinkwell PWW00-13705

Page 1: ...Stainless Multi Pet Fountain Operating Guide PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING Model Number PWW00 13705 ...

Page 2: ... only Do not pull on the electrical power cord to remove the plug from the electrical outlet To unplug grasp the plug not the electrical power cord Do not operate any appliance if it has a damaged electrical power cord or plug or if it is malfunctioning or has been damaged Call Customer Care Center immediately for further instructions For a portable appliance To reduce the risk of electric shock d...

Page 3: ...amage to the pump as the water may get consumed or evaporate causing the pump to run dry Do not attempt repairs on the pump To avoid the possibility of the plug or electrical outlet getting wet the electrical outlet should always be above the level of the fountain If an extension cord is necessary an extension cord with a proper rating should be used The electrical use of this appliance is 2 5 wat...

Page 4: ... need to call the Customer Care Center we will be able to help you faster Most importantly PetSafe Brand will never give or sell your valuable information to anyone Complete warranty information is available online at www petsafe net Adjustable Flow Control Cap Replaceable Charcoal Filter Interchangeable Spout Rings Stainless Steel Design Cord Clips Dishwasher Safe excluding pump Receiving Ramp Mu...

Page 5: ...terchangeable spout rings flow control cap Foam Filter The foam filter collects hair debris and pet food before they reach the pump It is important to use the foam filter as it helps maintain proper pump function Spout Rings The five interchangeable spout rings can be easily changed based upon your pet s preference and can provide up to 5 streams of water for multiple pet households Flow Control C...

Page 6: ...raight up DO NOT TWIST TO REMOVE Fig 5 Gently lift up and remove the spout ring to access the filter housing cap 7 Rinse the charcoal filter thoroughly under cool water before placing into the housing This will remove any loose charcoal dust which is harmless to your pet A small amount of charcoal dust may be gradually released for the life of the filter This is normal and not harmful to your pet ...

Page 7: ... it clips onto the bottom of the bowl Fig 12 4 Take the other two plastic cord clips and attach them to the bowl so that the three clips together form the three points of a triangle Fig 13 This will lock the cone in place 5 Place fountain in desired location To properly pick up the fountain use both hands and grip underneath the sidewalls of the bowl and lift 6 Fill the fountain bowl with water Ma...

Page 8: ...he two prong clip up and away from the bottom of the bowl Set the cord clips aside 4 While holding the cone steady wrap your thumb and two fingers around the top of the filter housing and lift up to remove If the filter housing is too tight and not moving easily try twisting the housing back and forth in a circular motion until it loosens up enough to remove Lift the piece up and set aside Most li...

Page 9: ...d on the narrow side of teardrop shaped stator Fig 16 and pull out to remove 4 Once the stator is removed remove the impeller white 3 bladed propeller The impeller is held in place by a magnet simply use a fingernail to get underneath a blade and lift out Fig 17 5 Once the pump is completely disassembled you can clean the parts with warm water and soap Use a cotton swab or the motor brush from the...

Page 10: ...push straight down By pushing the filter housing all the way down to the rubber gasket the housing should easily attach to the intake tube 7 Choose your preferred spout ring 1 spout up to 5 spouts and place on top of the filter housing cap press it gently into place Be sure it is pushed down evenly all the way around 8 Replace the flow control cap by aligning the flow control cap with the notches ...

Page 11: ...ing The answers to these questions should help you solve most problems you may have with the pet fountain If they do not please contact our Customer Care Center at 1 800 732 2677 TROUBLESHOOTING PROBLEM SOLUTION Pump is not working or low flow The pump needs to be taken apart and cleaned every two weeks A video detailing how to properly clean the pump is available on our website www petsafe net Wh...

Page 12: ...scount included Visit http store petsafe net accessories pet care fountains l filters call our Customer Care Center at 1 866 738 4379 Part Description Replacement Part Number Drinkwell Charcoal Filters 3 Pack PAC00 13712 Drinkwell 360 Ceramic Foam Replacement Pre Filters 2 Pack PAC00 13711 Drinkwell Cleaning Kit CKPH Drinkwell Replacement Pump PAC00 13206 Drinkwell 360 Stainless Steel Plumbing Kit...

Page 13: ...mited Warranty This Product has the benefit of a limited manufacturer s warranty Complete details of the warranty applicable to this Product and its terms can be found at www petsafe net and or are available by contacting your local Customer Care Center Radio Systems PetSafe Europe Ltd 2nd Floor Elgee Building Market Square Dundalk Co Louth Ireland Radio Systems Corporation 10427 PetSafe Way Knoxv...

Page 14: ...within 30 days from date of original purchase Radio Systems will organise for a replacement to be sent in advance of returning the faulty Product A Post Bag will be included with the replacement Product for the return of the faulty Product The Product must be returned within 7 days of receiving the replacement If the Product is deemed to be faulty after 30 days from the date of original purchase t...

Page 15: ...www petsafe net 15 ...

Page 16: ...Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932 1 800 732 2677 www petsafe net 400 1676 2015 Radio Systems Corporation ...

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