20
Customer Care Center 1-800-732-2677
Dispensing extra meals.
• For any of the 12 meal options you do not want to
schedule, leave meal size field blank or set to “--- cup”
or “--- ml”. Return to Setup Mode by pressing and
holding ENTER button for 5 seconds. Use buttons to
check each of the 12 meals and ensure meal sizes are
set to “--- cup” or “--- ml” for any meals you do not
want scheduled (see
“To Set Custom Feeding Schedule
(User)”
page 13).
Dispensing food slowly.
• Check if Slow Feed mode is set on feeder with Slow
Feed indicator displayed in lower right corner of LCD
screen. When set, Slow Feed applies to all scheduled
meals (see
“Slow Feed Mode”
page 15).
• Ensure you are using only dry or semi-moist food.
Not dispensing meals at
scheduled times.
• Remember that meals can only be scheduled within 15
minute increments (for example: 5:00, 5:15, 5:45 or
6:00 pm).
• Check clock to ensure time is set correctly (see
“View/
Change Time”
page 16).
Error Screen F01
• Ensure conveyor agitator is positioned inside back food
chute on hopper with release button locked in place (see
“To Install Hopper”
page 12). All scheduled feedings will
stop until error is cleared. To clear error, press ENTER
button. Once cleared, feeder will pick up with next
scheduled meal.
• Jammed motor. All scheduled feedings will stop until
error is cleared. To clear error, press ENTER button.
Once cleared, feeder will pick up with next scheduled
meal.
• If F01 error repeats or continues, disassemble and clean
feeder, ensuring to thoroughly clean conveyor (see
“Care
and Cleaning”
page 17).
Error Screen F02
• Switch or motor obstruction or error. Contact Customer
Care (see
“Customer Care International”
page 21).
Replacement Parts and Accessories
Replacement parts or accessories for your pet feeder can be purchased by visiting
www.petsafe.net or by contacting our Customer Care Center at 1-800-732-2677.
Part Description
Replacement Part Number
Power Adapter
PAC00-15035
Hopper Lid
PAC00-15033
Bowl and Bowl Holder Kit
PAC00-15034
Battery Door, Hopper Door and Conveyor
Cover Kit
PAC00-15036
