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Customer Care Center 1-800-732-2677
Frequently Asked Questions
QUESTIONS
ANSWERS
Will the continuous
movement of the
Simply Clean
®
Automatic
Litter Box scare my cat?
No. The Simply Clean Automatic Litter Box has no exposed moving parts, and the
litter bowl rotates at a rate of one rotation per hour. It is whisper-quiet, and will not
startle or disturb your cat.
Does the Simply Clean
Litter Box reduce odor?
Yes. Since waste is continuously sifted and moved to the covered waste bin, you will
notice a considerable reduction in odor compared to other litter boxes. To reduce
odors even more, you can add some fresh litter and baking soda to the bottom of the
lined or unlined waste bin.
Do I need to purchase a
special brand of cat litter?
No. Any clumping, scoopable, clay cat litter will work.
Do I need to purchase
special waste bin bags?
No. You can use any small plastic waste/trash bag or no bag at all. If you don’t use a
bag, you might need to occasionally wash the waste bin.
How often do I need to
empty the waste bin?
Depending on the level of use and how many cats you have, we recommend that you
empty the waste bin when it is nearly full, or every other day, to better reduce odors.
Will I use more litter than
my traditional litter box?
No. The Simply Clean Automatic Litter Box uses less litter than most traditional litter
boxes, since there is no daily scooping and refilling.
Troubleshooting
PROBLEM
SOLUTION
Waste is breaking into small pieces and
falling through the spaces in conveyor.
• Make sure you are only using clumping, scoopable, clay cat
litter.
• Make sure to keep bowl filled with litter to the litter level fill
line for best results. Occasionally manual scooping may be
needed.
Litter is gathering at base of conveyor or
behind conveyor.
• Bowl may be filled with too much litter. Make sure bowl is not
filled above the litter level fill line. Use a scoop to redistribute
litter or remove excess litter from the bowl.
• Make sure waste guide is in the lowered position to help move
waste up conveyor.
Unit makes a grinding noise when bowl
rotates.
• The unit may need cleaning (see “Cleaning” section). Make
sure there is no stray litter between the litter bowl and the base
of the litter box.
Conveyor is not moving waste into waste
bin or is running backwards.
• Test bowl to make sure it is rotating (see “Testing the Litter
Box” section).
• Unplug power adapter from wall and disconnect from litter
box. Wait 20 seconds, then securely reconnect power adapter
and plug into standard wall outlet. If problem continues, call
our Customer Care Center at 1-800-732-2677.
Motor seems to be overheating, clicking
or making unusual sounds.
• Unplug the unit and call our Customer Care Center at 1-800-
732-2677.
The green indicator light is not on or the
unit is not receiving power.
• Make sure adapter is securely connected to unit and plugged
into a standard wall outlet.
• Make sure litter guard is installed under conveyor and the
conveyor cover and waste bin are installed correctly. There
are safety features that require these pieces to be installed
properly for the unit to operate (see “Start Here” section).
