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Warranty
Three Year Non-Transferable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty
applicable to this Product and its terms can be found at www.petsafe.com and/or are available by
contacting your local Customer Care Centre.
Europe
Radio Systems PetSafe Europe Ltd.
2nd Floor, Elgee Building, Market Square
Dundalk, Co. Louth, A91 YR9X Ireland
Canada
Radio Systems Corporation
10427 PetSafe Way
Knoxville, TN 37932 USA
Australia/New Zealand
– In compliance with the Australian Consumer Law, Warranties Against
Defects, effective January 1, 2012, warranty details of this Product are as follows: Radio Systems Australia
Pty Ltd. (hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser, and not any
other purchaser or subsequent owner, that its Product, when subject to normal and proper residential use,
will be free from defects in material or workmanship for a period of three (3) years from the purchase date.
An “original retail consumer purchaser” is a person or entity who originally purchases the Product, or a gift
recipient of a new Product that is unopened and in its original packaging. When serviced by Radio Systems
Customer Service, Radio Systems covers labour and parts for the first three years of ownership; after the
first three years, a service or upgrade charge will apply relative to replacement of the Product with new or
refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail consumer
purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems Product
is installed. This Limited Warranty excludes accidental damage due to pet chews; lightning damage; or
neglect, alteration, and misuse. Consumers who purchase products outside of Australia, New Zealand,
or from an unauthorised dealer will need to return the Product to the original place of purchase for any
warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or
for any other reason outside of these Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems Australia
Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266
Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: aus-info@petsafe.net
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not
repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems
Customer Care Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so
may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will
organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be included
with the replacement Product for the return of the faulty Product. The Product must be returned within 7 days
of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original
purchase, the consumer will be required to return the Product to Radio Systems at the consumer’s own
expense. Radio Systems will test and replace the faulty unit or its components and return to the consumer free
of charge, provided the Product is within its said warranty period. This warranty is in addition to other rights
and remedies available to you under the law. Radio Systems goods come with guarantees that cannot be
excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre
on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
