Petwalk Solutions GmbH & Co KG
User Guide
Page 86 of 88
Petwalk Solutions GmbH & Co KG
User Guide
Page 86 of 88
18.2
WARRANTY
The user (customer) is granted a manufacturer's guarantee under the following conditions
irrespective of any claim against a possibly involved retailer:
−
New devices and their components, which have any kind of defect because of fabrication
and/or material faults, are going to be repaired by Petwalk Solutions GmbH & Co KG at its
own choice, or replaced, if repair is disproportionate. For wear parts (battery, seals,
decorations, clutch), this warranty is limited to 6 months from time of purchase.
−
This warranty does not apply if the defect is due to improper treatment of the device, to
intervention by the purchaser or third parties and / or is based on non-observance of this
manual. Mechanical damages that are caused by leaking batteries (in the remote), or by
force majeure, water, lightning, etc. are also excluded from warranty.
−
The warranty does not apply to services performed by an authorized dealer or the customers
themselves.
−
Warranty must be proven by purchase receipt with purchase date. Warranty claims must be
submitted within one month after knowledge of warrantee case.
−
Replacement devices or their components, which were replaced in the context of warranty
repair, shall become the property of Petwalk Solutions GmbH & Co KG.
−
Warrantor is Petwalk Solutions GmbH & Co KG, Huber Josef Straße 6, 2620 Ternitz.
−
Any liability, in particular for damages that are not on the device itself, is excluded. The
disclaimer does not apply if liability is mandatory, eg under the Product Liability Act, in
cases of wilful misconduct, gross negligence or breach of contract.
−
Warranty adjustment neither causes an extension of warranty period, nor a new warranty
period for the replaced or repaired parts.
−
As far as no guarantee default exists, Petwalk Solutions GmbH & Co. KG reserves the right to
charge the customer for repair or replacement. In this case Petwalk Solutions GmbH & Co
KG will notify the customer in advance.
−
Warranty claims of the buyer against a possibly involved retailer are not affected.
In a warranty case, please contact
Petwalk Solutions GmbH & Co KG
Josef Huber Str. 6/1
2620 Ternitz, Austria
Tel: +43 2635 66937
Mail: office@petwalk.at
NOTE!
In any case we are on your side with advice and support - for
repair, warranty or guarantee claims.
In the Appendix, you find the nameplate of your device with serial
number (S/N) and part number (A/N). When contacting us, please
specify both numbers, or have it ready.