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Section 9: Troubleshooting
Remote Trouble Shooting
Q:
When setting my quilt area, I do not get a width or height for my area.
A:
Ensure that both of your belts are attached correctly. Next check under “Setup”, the mo-
tors should read “Motor Fwd” (if the black motor box is mounted on the front) and “Motor Rev”
(if the motor box is mounted to the back). SEE MOTOR BOX TROUBLE SHOOTING FOR
MORE INFORMATION.
Q:
When running I frequently get motor errors.
A:
1.
First step is to check your belt tension. Push your machine as far back on the frame as
possible. Place your fi nger in-between the black belt on the side of the carriage, about 12 inches
from the motor box. The belt that is farthest away from the carriage, push it away from the car-
riage. From rest to where the belt it tight, it should only travel about 1/2” - 1”. If it travels more
it needs to be tightened. Now check the white belt tension. Place you machine all the way to the
right / left of your frame. Go to the center (again, leave the machine at the side) and and push the
white belt down towards the ground. From rest to tight when pressing it down, it should travel
about 1” - 2”. If it travels farther, this belt needs to be tightened.
2.
If adjusting the belts doesn’t fi x the errors, go into the setup screen to the ADVANCED tab.
Touch “factory defaults” and follow the on-screen prompts.
Q:
When I insert my pattern into the pattern box, it is coming in upside down or sideways and I
want it straight up and down.
A:
The pattern will always rotate to your baseline (
see set pattern box pg 27
)
Q:
When setting a pattern box I get an error that says “Pattern Box lines can not cross”.
A:
This happens when setting your pattern box and lines are crossing, or you set a point by
touching the (+) key, then without moving the machine, the check mark right after. Touching
the check mark adds a point as well as fi nishes the pattern box. If you accidentally touch the (+)
mark for the 4th point, just nudge the machine a bit and touch the check mark, this will ensure it’s
not putting a point on top of the previous point. Also your pattern box will automatically draw a
line from your last point to your fi rst point for you, you do not have to close the box. Make sure
you are not moving the machine and setting points on lines that have already been created, if you
see a line on the screen, you can not go over the top of that line.
Summary of Contents for QUILT ARTIST II
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