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Section 3 |
Warranty Information
www.pflow.com
P 414 352 9000
F 414 352 9002
6720 N. Teutonia Ave.
Milwaukee, WI 53209
PFlow Industries, Inc. believes, to the best of our knowledge, that the information in
the equipment manuals are accurate. In the event that technical or typographical errors
exist, PFlow Industries, Inc. reserves the right to make changes to subsequent editions
of the manual without prior notice to holders of this edition. The reader should consult
PFlow Industries, Inc. if errors are suspected.
The customer’s right to recover damages caused by fault or negligence on the part of
PFlow Industries, Inc. shall be limited to the amount paid to PFlow Industries, Inc. by the
customer. The limitation of liability of PFlow Industries, Inc. will apply regardless of the
form of action, whether in contract or tort, including negligence. Any action against PFlow
Industries, Inc. must be brought within one (1) year after that cause of action accrues.
PFlow Industries, Inc. will not be liable for any loss, injury, or damage to persons or
property, nor for direct, indirect, or consequential damage of any kind resulting from
failure or defective operation of said material or equipment.
All billing must be in accordance with our Warranty Procedures. Replacement of defective
parts will be handled in accordance with the Return Materials Authorization (RMA) policy for
PFlow Industries, Inc.
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All warranty work must be pre-authorized by PFlow Industries, Inc. Parts &
Service Department prior to starting work.
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Where distance and or experience may be more cost-effective, PFlow Industries,
Inc. reserves the right to use alternate organizations.
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Labor is defined as a maximum of two hours travel per call, plus reasonable
on-site repair time as determined by PFlow Industries, Inc.
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Local purchase of components must be pre-authorized.
1. Notify the PFlow Industries, Inc. Parts & Service Department of the problem
for authorization.
2. PFlow Industries, Inc. will determine:
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The cause of the problem.
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Who will do the repair work.
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The repair details involved.
3. If PFlow Industries, Inc. decides that your organization or your subcontractor will do
the work, an authorization number will be assigned which must be referenced on all
subsequent paperwork.
Notify PFlow Industries, Inc. by phone, FAX, or e-mail during the next business day if an event
occurs during our non-working hours. Issuance of an authorization number does not guarantee
approval and/or payment.
1. Submit an invoice for approval within 30 days after the date the work was completed.
Payment is made 30 days after the date of approval.
2. A deduction from outstanding payments to PFlow Industries, Inc. for warranty is
never authorized.
3. Invoices received without sufficient information will be returned. Invoices will be
reconsidered for approval when complete documentation is received. All invoices
must include, in detail, the following:
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Warranty
Procedures
Pre-
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NOTE
☐ PFlow serial number.
☐ Labor hours expended resolving the problem.
☐ Date the work was performed. ☐ Rates per hour.
☐ Description of the problem.
☐ Copies of receipts for materials purchased.
☐ Travel time incurred.
☐ Detailed description of work completed.
