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Appendices
Appendix A: Troubleshooting
Appendix B: Glossary
Appendix A: Troubleshooting
If you are having problems using Select™ Water, look up the problem in the table below and
then follow the instructions to resolve the problem.
If you have a problem that is not listed here, try to determine what might be causing the
problem.
If you cannot resolve the problem, call your dealer or Phason’s Customer Support (read
Service
and technical support
at the front of the manual).
Problem/message
Possible cause
Resolution
Incorrect water usage or flow
The pulse rate entered in the
configuration window does not
match the water meter output.
Make sure the pulse rate in the
Water
Monitor configuration
window matches
the pulse output for your water meter.
For more information, read
Configuring
Water Monitors
on page 12.
No water usage or flow
The Water Monitor is inactive or
the input is disabled
Make sure the Water Monitor is active
and the pulse counter is enabled. For
more information, read
Activating and
deactivating Water Monitors
and
Configuring Water Monitors
on page
12.
The Water Monitor is not
communicating.
Make sure the Water Monitor has power
and that the communication cable is
connected properly. For more
information, read the
OWM installation
guide
.
