- Check whether the Bluetooth feature within the Bluetooth device you want to connect is enabled.
- Check whether the Bluetooth device you want to connect is within the supported range.
(Pairing is supported only within 3 feet)
- Check whether the Bluetooth profile within the Bluetooth device is compatible.
4) There is no sound:
- Check whether the power of the device and the Bluetooth device is on.
- Check whether music is being played within the connected Bluetooth device.
- Check whether the volume within the connected Bluetooth device is low.
5) There is static noise or the sound cuts off:
- Check whether there is another electronic device nearby using the 2.4 GHz frequency band that is
connected to the Bluetooth device.
- Check whether the connected Bluetooth device is within the proper communication distance to the device.
(Maximum communication range: 33 feet)
6) The other party cannot be heard while on a call:
- Check if the power of the Bluetooth device you want to connect is on.
7) Ambient Mode does not work:
- Check if both earbuds work by putting them in the case and taking them out again.
8) Product does not operate or operation has stopped:
- Check if both earbuds work by putting them in the case and taking them out again.
- If any of the above methods do not work, please reset the earbuds.
9) The device is paired with a PC/Laptop but does not work:
- PC/Laptops are equipped with various Bluetooth drivers depending on the manufacturer.
It is possible that the PC/Laptop you are trying to connect is not compatible with ‘PHIATON BonoBuds
Lite’
