cleaning & caring
The once over
Check the product for cuts & bruises. If your product is
damaged in any way, or you’re not sure how to use it,
contact your retailer immediately.
Caring for lobster
Unlike children, your lobster likes to stay clean.
Wipe the lobster down with a damp sponge.
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Fabrics can be washed with warm water, using a mild
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natural soap. Air dry out of direct sunlight.
do not store the lobster when wet. do not wash fabric
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with harsh soap, solvents, bleach or detergents which
may harm the lobster materials.
To remove the fabric, fully invert one claw by
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rotating through 180º (outwards, away from seat, and
until pointing upwards). Slide fabric out of the exposed
frame slot. Reverse process to reattach.
Store in a well ventilated space, away from direct
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sunlight (which can harm and fade fabric), and moisture.
Improper care will void any warranties. do not use the
•
lobster if deterioration is detected or suspected.
rights & remedies
We want to give owners confidence in the quality of our
products. They are fully warranted against defects in
materials & workmanship for one year from the date of
purchase.
What is the warranty?
If we determine that the product has
a manufacturing fault we will repair it free of charge. If not
practical to repair it we will, at our discretion, replace the
faulty part in question*.
What if it’s outside the warranty terms?
If the product fails
due to wear & tear, accident, neglect or negligence, or if it
is outside the 1 year warranty period, we will happily repair
it for a reasonable charge.
Who do I contact?
If your product is less than a year old
and subject to a warranty claim please file one through the
support section of the ` website:
www.philandteds.com/support. If you are unsure if the
product is subject to a warranty claim, or it is outside the
one year warranty period, please consult our web support
(www.philandteds.com/support) and access a local
customer care team. You will need to provide proof of
purchase. They will inform you of the next step.
ImPORTAnT! KEEP FOR FUTURE REFEREnCE.
The lobster has attained the following safety
standards:
• EN 1272:1998 - 15kg
• ASTM F 1235-03 (2008) - 37lbs (17kg)
