Troubleshooting
This chapter summarizes the most common problems you could encounter with
the appliance. If you are unable to resolve the problem with the information below,
contact the Consumer Care Center in your country.
Problem
Solution
When should I
descale my sterilizer?
When you use the sterilizer, you may notice that there
are small spots ranging from snow white to brownish
appearing on the heating plate. This is a sign that your
sterilizer should be descaled.
In any case, the sterilizer should be descaled at least every
4 weeks to ensure that it continues to work effectively.
Why is the sterilizing
time so short?
You did not add enough water for sterilizing.
Pour exactly 130 ml/4.5 oz water directly into the water
reservoir of the base.
Why is there still much
water remaining on
heating plate after
sterilizing?
The heating plate may be blocked by the limescale. The
sterilizer should be descaled at least every 4 weeks.
See section “Descaling”.
Why is there a burning
smell and burnt mark
on the base?
You may not have poured out the remaining water from the
large basket drip tray regularly. Water accumulates on the
large basket drip tray after each sterilizing cycle. Pour out
any remaining water from large basket after each use.
1
Detach the bottom plate from the large basket. Pour
out any remaining water from the large basket drip tray.
2
Clean the bottom plate and the large basket in hot
water with liquid dishwashing detergent.
The items may be not cleaned thoroughly before sterilizing.
Before you put the items to be sterilized in the sterilizer,
clean them thoroughly in the dishwasher or by hand with
hot water and liquid dishwashing detergent.
Why does the
sterilizer stop
working?
The heating plate may be blocked by the limescale. The
sterilizer should be descaled at least every 4 weeks.
See section “Descaling”.
The items are still wet
after drying.
The items may still be wet due to different reasons:
•
Ambient temperature or humidity
•
Loading of sterilizer
•
The items stack too closely together
Make sure hot air is able to circulate around the items to
ensure effective drying. You can run one more complete
drying cycle if necessary.
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