13 EN
9 Troubleshooting
If you are unable to solve the problem with the provided information, contact the
Philips AVENT Consumer Care staffs. You can also consult your health professional
or breast-feeding advisor.
Problem
Solution
Lack of suction Check that all components are assembled correctly and that the
valve is in positioned correctly.
Make sure that the cap, the diaphragm, and the Let-down Massage
Cushion are fitted securely to the pump body and a perfect seal is
created.
The air pressure in your region is too low, this may affect the
suction.
Make sure the silicone tube is firmly connected to the cap and the
motor, without twisting.
No milk being
expressed
Make sure the pump is assembled correctly, and the suction is
created.
Relax and try again; as expression may improve with practice.
Refer to the “Hints to help you succeed” section.
Pain in
the breast
area when
expressing
You may be pumping too hard. You do not need to use all
the suction that the pump can generate but the comfortable
modes. Press the suction decrease button to lower down
the suction intensity.
Consult your health professional/ breast feeding advisor.
Milk is drawn
up the Let-
down Massage
Cushion
Remove and refit the Let-down Massage Cushion. Make sure
that it is installed correctly and firmly.
Try leaning lightly forward.
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