Service Modes, Error Codes, and Fault Finding
5.
5.
Service Modes, Error Codes, and Fault Finding
Index of this chapter:
5.1 Service Modes
5.2 Service Tools
5.3 Software Upgrading
5.4 Error Codes
5.5 Fault Finding and Repair Tips
5.1
Service Modes
The Customer Service Mode (CSM) is used for communication
between the call centre and the customer, while the Service
Alignment Mode (SAM) offers several features for the service
technician.
This chassis also offers the option of using ComPair, a
hardware interface between a computer and the TV chassis. It
offers the abilities of structured troubleshooting, error code
reading, and software version read-out for all chassis.
5.1.1
Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TV's operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set.This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
How to Activate CSM
Key in the code “123654” via the standard RC transmitter.
Note
: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Figure 5-1 CSM Menu 1
Figure 5-2 CSM Menu 2
Figure 5-3 CSM Menu 3
How to Navigate
By means of the “CURSOR-DOWN/UP” knob (or the scroll
wheel) on the RC-transmitter, can be navigated through the
menus.
General
•
1.1 Set Type
NVM read/write (max. 16 characters).
•
1.2 Production code
NVM read/write (max. 16
characters).
•
1.3 Installation date
Date the software was installed.
•
1.4 Option Code
Store in NVM (set feature grouping as
option) panel code.
•
1.5 Codes
Error code Layer 2. Store in NVM. 10 error
buffers: 000 = No problem, 011 = I
2
C bus error,
012 = tuner error, 013 = panel.
•
1.6 SSB
12NC NVM read/write (12 characters).
•
1.7 Display
12NC NVM read/write (12 characters).
•
1.8 PSU
12NC NVM read/write (12 characters).
•
2.1 Current Main SW
Detects and displays software
version.
•
2.2 Stand-by SW
Detects and displays software version.
•
2.3 SW version of other
μ
P
Detects and displays software
version.
•
2.4 Reserved
Not applicable.
•
2.5 Reserved
Not applicable.
•
2.6 NVM version
Detects and displays software version.
•
3.1 Signal Quality/Present
analog/digital signal strength.
•
3.2 Child lock
Detects and displays.
•
3.3 HDCP keys
Detects and displays.
•
3.4 CI slot present
Detects and displays.
•
3.5 HDMI input format
per Supported format. e.g.
576i 50 Hz, 576p 50 Hz, 720p 50 Hz, 1080i 50 Hz,
1080p 50 Hz.
•
3.6 HDMI audio format input stream
Per supported
format e.g. Dolby TrueHD, DTS-HD Master Audio, MPCM.
•
3.7 HDMI video format input stream
Per Supported
format. e.g. 576i 50 Hz, 576p 50 Hz, 720p 50 Hz,
1080i 50 Hz, 1080p 50 Hz
How to Exit CSM
Press “MENU” on the RC-transmitter.
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