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Computer connection issues
The computer display on the TV is not stable:
Check that a supported resolution and
•
refresh rate is selected on the computer.
Set the TV picture format to unscaled.
•
Contact us
If you cannot resolve your problem, refer to
the FAQs for this product at www.philips.
com/support.
If the problem remains unresolved, contact
Philips Consumer Care in your country as
listed in the Addendum.
Warning
Do not attempt to repair the product yourself.
•
This may cause severe injury, irreparable
damage to your product or void your
warranty.
Note
Make a note of your TV model and serial
•
number before you contact Philips. These
numbers are printed on the back of the TV
and on the packaging.
Sound issues
There is picture but no sound from the TV:
Note
If no audio signal is detected, the TV
•
automatically switches the audio output off
— this does not indicate malfunction.
Check that all cables are properly
•
connected.
Check that the volume is not set to 0.
•
Check that the sound is not muted.
•
There is picture but sound quality is poor:
Check that the sound settings are
•
correctly set.
There is picture but sound comes from one
speaker only:
Verify that sound balance is set to the
•
center.
HDMI connection issues
There are problems with HDMI devices:
Note that HDCP support can delay the
•
time taken for a TV to display content
from a HDMI device.
If the TV does not recognize the HDMI
•
device and no picture is displayed, try
switching the source from one device to
another and back again.
If there are intermittent sound
•
disruptions, check that output settings
from the HDMI device are correct.
If a HDMI-to-DVI adaptor or HDMI to
•
DVI cable is used, check that an additional
audio cable is connected to
AUDIO L/R
or
AUDIO IN
(mini-jack only).
EN
