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Computer connection issues
The computer display on the TV is not stable:
•
Check that a supported resolution and
refresh rate is selected on the computer.
•
Set the TV picture format to unscaled.
Contact us
If you cannot resolve your problem, refer to
the FAQs for this product at www.philips.com/
support.
If the problem remains unresolved, contact
Philips Consumer Care in your country as
listed in the warranty leaflet.
Warning
• Do not attempt to repair the product yourself.
This may cause severe injury, irreparable damage
to your product or void your warranty.
Note
• Make a note of your TV model and serial
number before you contact Philips. These
numbers are printed on the back of the TV and
on the packaging.
The picture does not fit the screen; it is too big
or too small:
•
Try using a different picture format.
The picture position is incorrect:
•
Picture signals from some devices may not
fit the screen correctly. Check the signal
output of the device.
Sound issues
There is a picture but sound quality is poor:
Note
• If no audio signal is detected, the TV
automatically mutes the audio output — this
does not indicate malfunction.
•
Check that all cables are properly
connected.
•
Check that the volume is not set to 0.
•
Check that the sound is not muted.
There is a picture but the sound quality is poor:
•
Check that the sound settings are correctly
set.
There is a picture but sound comes from one
speaker only:
•
Verify that sound balance is set to the
centre.
HDMI connection issues
There are problems with HDMI devices:
•
Note that HDCP support can delay the
time taken for a TV to display content from
a HDMI device.
•
If the TV does not recognize the HDMI
device and no picture is displayed, try
switching the source from one device to
another and back again.
•
If there are intermittent sound disruptions,
check that output settings from the HDMI
device are correct.
•
If a HDMI-to-DVI adaptor or HDMI to
DVI cable is used, check that an additional
audio cable is connected to
AUDIO L/R
or
AUDIO IN
(mini-jack only).
