Closed captions
Closed captions are displayed as a white box. No closed captions are
displayed in the closed captions-supported program.
●
Interference from buildings or weather conditions may cause closed
captions to be incomplete if watching analog TV signals.
●
Broadcasting station may shorten the program to insert advertisements.
The closed caption decoder cannot read the information of the shortened
program.
Black box is displayed on the TV screen.
●
The text mode is selected for caption. Select
CC-1
,
CC-2
,
CC-3
or
CC-4
.
Software update
A message appears on the screen prompting for software update again.
●
When you start up the TV or a net service after executing the software
update, a message may appear on the screen prompting for software
update again. In this case, please execute the software update. (start from
Settings
>
Device Preferences
>
About
>
System update
)
Network
Cannot connect to the network.
●
Check if your router and/or modem is properly connected.
●
Check if your router or modem is properly secured.
●
Power cycle the router and/or modem.
●
Check your network settings.
Sometimes video quality is poor when using the wireless LAN.
●
The wireless network connection quality varies depending on the distance
or obstacles (e.g. wall, basement, 2nd floor) between the TV wireless LAN
adapter and the wireless router (access point), from other wireless networks,
and brand and type of the wireless router (access point). When using the
wireless LAN of the TV, it is suggested to place the wireless router as close
as possible to the television.
Wireless LAN connection fails or wireless connection is poor.
●
Check the installation location of the TV and wireless router (access point).
Signal quality may be affected for the following reasons.
–
Interference of other wireless devices, microwaves, fluorescent lights, etc.,
are placed nearby.
–
There are floors or walls between the wireless router and TV.
Cannot use the wireless connection.
●
Check if the wireless LAN Access Point (AP) (e.g. wireless router) is oriented
properly or not placed too close between them.
●
Once you have activated the wireless connection please wait 30 seconds
for the connection to be established after turning on the unit, before trying
to access network features.
Slow Data Connection or buffering.
●
Check the settings between your router and ISP modem or gateway (if
applicable).
●
Connect to a stable wireless connection from home wireless network.
●
The use of mobile hot spots or public wireless connections is not
recommended.
Cannot use Netflix feature.
●
Check if the network connection is properly made.
●
Visit
http://www.netflix.com
on your PC and become a Netflix member.
●
Some network services may not be available in your country.
Cannot add movies or TV episodes to the Instant Queue.
●
Visit
www.netflix.com
on your PC.
Even though the speed of the internet connection improves during
playback, the picture quality of Netflix streaming movie does not improve.
●
The picture quality does not change during playback. It differs depending
on the speed of internet connection at the time of loading.
Cannot use VUDU feature.
●
VUDU is available only in the United States.
●
Check if the network connection is properly made.
Cannot rent or buy movies / TV episodes on VUDU.
●
You need to activate the VUDU account. For detailed information, please
visit the service providers website at
http://www.vudu.com
●
Log into your account at
http://my.vudu.com
and check your payment
information.
The picture quality of a streaming movie (Netflix or VUDU) is poor.
●
Check the speed of your internet connection. You need speeds of at least
8 Mbps to this player for high quality uninterrupted playback.
Streaming movie (Netflix or VUDU) often stops or starts buffering during
playback.
●
Contact your internet service provider to troubleshoot your internet
connection for speed and line quality. Consistent line quality and speed are
very important for internet video playback.
Cannot connect to the network while my PC is connected to the network.
●
Check the content of your internet service contract to see if your internet
service provider prevents multiple terminals connecting at the same time.
Folder or files stored on home network media server are not displayed in
the file list or cannot be played back.
●
Check the setting on your home media server. (Refer to the user manual of
the home media server.)
●
Check the network connection and settings.
Note(s)
●
The LCD screen is manufactured to provide many years of useful life.
Occasionally a few non active pixels may appear as a fixed point of blue,
green or red.
This is not to be considered a defect in the LCD screen.
●
Some functions are not available in specific modes, but this is not a
malfunction. Read the description in this manual for more details on correct
operations.
For additional troubleshooting, refer to the Frequently Asked
Questions or FAQs on www.philips.com/support.
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