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Troubleshooting
Review This List of Symptoms and Checks Before Requesting Service
You may be able to solve the problem yourself. Charges for TV installation and adjustment of customer controls are not cov-
ered under your warranty.
If you need to call a customer service representative, please know the model number and serial number of your product before you
call. This information is displayed on the back of the product. Also, please take a moment to identify the problem you are having,
and be prepared to explain this to the representative. If you believe the representative will need to help you with operations, please
stay near the product. Our representative will be happy to assist you.
To reach our Customer Care Center, call 1-800-531-0039.
TV-related Checks
The TV won’t switch on.
• Make sure the power plug is plugged in.
• If you’re using the TV remote control to turn the TV on, be sure the remote is in TV mode. (pages *Q6, 24.)
• Plug something else in to be sure the wall outlet (or extension cord) is receiving power.
• The remote control could have a problem. See the troubleshooting section “Remote-related Checks” on page 71.
• Make sure the lamp door is not ajar. The TV is designed not to operate with the lamp door open. (pages *Q1, 69–70)
• If a red light is blinking on the front of the TV, the set has entered protection mode. If this happens it usually means you simply
need to reset the TV. Unplug the TV for 60 seconds. Then plug the TV in and try to switch it on. If the light is still blinking red,
call the Customer Care Center at 1-800-531-0039.
The TV switches off unexpectedly.
• If the lamp door is opened, the TV will shut down. The TV is designed not to operate when the lamp door is ajar.
• If a red light is blinking on the front of the TV, the set has entered protection mode. Unplug and plug the set back in a couple of
times and try to switch it on. If the problem persists, contact the Customer Care Center at 1-800-531-0039.
• The Sleeptimer may have been set to turn the TV off. Turn the TV back on if desired. (page 45)
The TV switches on unexpectedly.
• The On Timer may have been set. (page 46)
An on-screen message tells you that it is time to replace the lamp.
• The message appears on screen when the lamp has 100 hours of life left, and will reappear each time the TV is turned on until the
lamp is replaced. Prepare to replace the lamp or take action right away. (pages 71–73)
An on-screen message instructs you to check the air inlets for blockage.
• Check the air inlets and filters for blockage and clean or replace the air filters as necessary. (pages 69–70).
You have a picture but no sound.
• Make sure Mute is not on. (page *Q6)
• The TV speakers may be turned off. Make sure the Center Channel Amp Switch on the back of the TV is in the INT position.
(page 7)
You have no picture.
• If you have made a connection to the TV’s Tuner jack be sure to use Autoprogram. (page *Q8).
• If you want to view materials from an accessory device (DVD player, VCR, or satellite receiver, for example) be sure you have
selected the input source to which you have connected the device—AV1, AV2, AV3, AV4, AV5, AV6, or Side. (pages *Q4, *Q6,
10–16, 18, 20)
• Make sure you have made connections correctly. (pages *Q3–5, 10–16, 18, 20)
You have no picture and no sound.
• If you see a blinking orange light on the front of the set, this means that the lamp needs to be replaced. (pages 71–73)
You see scrolling images.
• Make sure you have made connections correctly. (pages *Q3–5, 10–16, 18, 20)
*Q
refers to the
Quick Use and Setup Guide
that came with your TV.
