4.4 Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and information on the TVs operation settings.The call centre can instruct the customer (by
telephone) to enter CSM in order to identify the status of the set.This helps the call centre to diagnose problems and failures in the TV set before
making a service call.
The CSM is a read-only mode; therefore, modifications are not possible in this mode.
Specifications
Ignore “Service unfriendly modes”.
Line number for every
line (to make CSM language independent).
Set the screen mode to full
screen (all contents on screen is visible).
After leaving the Customer Service Mode, the original settings are restored.
Possibility to use “CH+” or “CH-” for channel surfing, or enter the specific channel number on the RC.
How to Activate CSM
To activate CSM, press the following key sequence on a standard remote control transmitter:
“123654”
(do not allow the display to time out
between entries while keying the sequence). After entering the Customer Service Mode, the following items are displayed. use the
Right/Left
keys
to display the next/previous menu items
Note
: Activation of the CSM is only possible if there is no (user) menu on the screen!
CSM Overview
How to Navigate
By means of the “CURSOR-DOWN/UP” knob (or the scroll wheel) on the RC-transmitter, can be navigated through the menus.
How to Exit CSM
To exit CSM, use one of the following methods.
Press the MENU/HOME button on the remote control transmitter.
Press the POWER button on the remote control transmitter.
Press the POWER button on the television set.
