12
Troubleshooting
Category
Problem
Tip
Accessibility
Television is speaking
prompts out-loud.
•
To disable the TalkBack on your
television, press
a
(HOME)
on your
remote, navigate to settings icon in
the upper right corner of the home
screen and select
Device Preferences
>
Accessibility
, select TalkBack, press
OK
to toggle between on or off.
Picture on
HDMI Input
Television has sound
with no picture or
abnormal picture.
•
Change the resolution output of your
source device.
Sound on
HDMI with
external
devices
Television has no sound.
•
Please check to be sure the device is
connected to the HDMI 2 (ARC) input
on the TV.
Power
No power
•
Ensure that the AC outlet supplies the
proper voltage
.
Plug another electrical
appliance into the AC outlet to ensure
that the AC outlet operates normally.
•
If a power failure occurs, unplug the AC
power cord for 1 minute to allow the unit
to reset itself.
Remote
Remote buttons are not
functional.
•
Re-insert or replace the AAA batteries
with their polarities (+/–) as indicated
on the remote battery area.
The Google Assistant
button on your remote
doesn't work.
•
Make sure the remote is connected to
the TV via Bluetooth. Google Assistant
uses Bluetooth to create a safe
connection between the remote and TV.
(See step “4 Connecting your devices”
in the previous page)
•
Make sure Google Assistant feature
was activated during initial installation.
To check this, go to
Settings
>
Device
Preferences
>
Google Assistant
>
Accounts
to see if you are logged into
an active account.