Closed Captions
Closed Captions are displayed as a white box. No Closed Captions are displayed
in the Closed Captions-Supported Program.
•
Interference from buildings or weather conditions may cause Closed Captions to
be incomplete if watching Analog TV signals.
•
Broadcasting Station may shorten the program to insert advertisements.
The Closed Caption Decoder cannot read the information of the shortened
program.
Black Box is displayed on the TV Screen.
•
The text mode is selected for caption. Select
CC-1
,
CC-2
,
CC-3
or
CC-4
.
Software update
A message appears on the screen prompting for software update again.
•
When you start up the TV or a net service after executing the software update, a
message may appear on the screen prompting for software update again. In this
case, please select
Update
to start USB update or network update.
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Network
Cannot connect to the network.
•
Check if the Ethernet Cable connection is properly made. Turn On the Broadband
Router and/or Modem.
•
Check the Network Settings.
•
Check if the Broadband Router and/or Modem is correctly connected.
Sometimes video quality is poor when using the wireless LAN.
•
The wireless network connection quality varies depending on the distance or
obstacles (e.g. wall, basement, 2nd floor) between the TV Wireless LAN Adapter
and the Wireless Router (access point), from other wireless networks, and brand
and type of the Wireless Router (access point). When using the Wireless LAN of
the TV, it is suggested to place the Wireless Router as close as possible to the
Television.
Wireless LAN connection fails or wireless connection is poor.
•
Check the installation location of the TV and Wireless Router (access point). Signal
quality may be affected for the following reasons.
–
Interference of other wireless devices, microwaves, fluorescent lights, etc., are
placed nearby.
–
There are floors or walls between the Wireless Router and TV.
–
If the problems continue even after checking the above, try making a wired LAN
connection.
Cannot use the wireless connection.
•
Check if the Wireless LAN Access Point (AP) (e.g. Wireless Router) is oriented
properly or not placed too close between them.
•
Once you have activated the wireless connection please wait 30 seconds for the
connection to be established after Turning On the Unit, before trying to access
network features such as Net TV.
Cannot use Netflix feature.
•
Check if the network connection is properly made.
•
Visit
http://www.netflix.com
on your PC and become a Netflix member.
•
Some network services may not be available in your country.
Cannot add movies or TV episodes to the Instant Queue.
•
Visit
www.netflix.com
on your PC.
Even though the speed of the Internet connection improves during playback, the
picture quality of Netflix streaming movie does not improve.
•
The picture quality does not change during playback. It differs depending on the
speed of Internet connection at the time of loading.
Cannot use VUDU feature.
•
VUDU is available only in the United States and Mexico.
•
Check if the network connection is properly made.
Cannot rent or buy movies / TV episodes on VUDU.
•
You need to activate the VUDU account. For detailed information, please visit
the service providers website at
http://www.vudu.com
•
Log into your account at
http://my.vudu.com
and check your payment
information.
The picture quality of streaming movie (Netflix, VUDU or CinemaNow) is poor.
•
Check the speed of your Internet connection. You need speeds of at least 8 Mbps
to this player for high quality uninterrupted playback.
Streaming movie (Netflix, VUDU or CinemaNow) often stops or starts buffering
during playback.
•
Contact your Internet service provider to troubleshoot your Internet connection
for speed and line quality. Consistent line quality and speed are very important
for Internet video playback.
Cannot connect to the network while my PC is connected to the network.
•
Check the content of your Internet service contract to see if your Internet Service
Provider prevents multiple terminals connecting at the same time.
Cannot use Easy Connect (WPS) to connect to the Access Point.
•
Connect the Unit to the Access Point using Scan or Manual entry mode. If the
Access Point’s security mode is set to WEP*, change the setting to WPA or WPA2
(recommended), then try Easy connect (WPS) again. (For Access Point
configuration, please consult its user manual or manufacturer.)
*
WEP is not recommended to be used due to its Major security flaws. Change the Security
protocol on the Wireless Router to WPA or WPA2 (recommended) mode.
Folder or files stored on Home network media server are not displayed in the
file list or cannot be played back.
•
Check the setting on your home media server. (Refer to the user manual of the
home media server.)
•
Check the network connection and settings.
Cannot use Pandora feature.
•
Check if the network connection is properly made.
•
Pandora is available only in the United States.
•
You must create a Pandora account and activate this Unit.
Activating Pandora
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Miracast
•
Connectivity with all Miracast compatible devices is not guaranteed.
•
Devices that do not comply with Miracast™ standards may have compatibility
issues.
Note(s)
•
The LCD screen is manufactured to provide many years of useful life.
Occasionally a few non active pixels may appear as a fixed point of blue, green
or red.
This is not to be considered a defect in the LCD screen.
•
Some functions are not available in specific modes, but this is not a malfunction.
Read the description in this User Manual for more details on correct operations.
For additional troubleshooting, refer to the Frequently Asked Questions
or FAQs on www.philips.com/support.
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