Preliminary (Customer) Troubleshooting
Review This List of Symptoms and Checks Before Requesting Service
You may be able to solve the problem yourself. Charges for TV installation and adjustment of customer
controls are not covered under your warranty.
If you need to call a customer service representative, please know the model number and serial number of
your product before you call. This information is displayed on the back of the product. Also, please take a
moment to identify the problem you are having, and be prepared to explain this to the representative. If you
believe the representative will need to help you with operations, please stay near the product. Our
representative will be happy to assist you. To reach our Customer Care Center, call 1-800-531-0039.
TV-related Checks
The TV won't switch on.
* Make sure the power plug is plugged in.
* If you're using the TV remote control to turn the TV on, be sure the remote is in TV mode.
* Plug something else in to be sure the wall outlet (or extension cord) is receiving power.
* The remote control could have a problem. See the troubleshooting section "Remote-related Checks" on
next page.
* Make sure the lamp door is not ajar. The TV is designed not to operate with the lamp door open.
* If a red light is blinking on the front of the TV, the set has entered protection mode. If this happens it
usually means you simply need to reset the TV. Unplug the TV for 60 seconds. Then plug the TV in and try
to switch it on. If the light is still blinking red, call the Customer Care Center at 1-800-531-0039.
The TV switches off unexpectedly.
* If the lamp door is open, the TV will shut down. The TV is designed not to operate when the lamp door is
ajar.
* If a red light is blinking on the front of the TV, the set has entered protection mode. Unplug and plug the
set back in a couple of times and try to switch it on. If the problem persists, contact the Customer Care
Center at 1-800-531-0039.
* The Sleeptimer may have been set to turn the TV off. Turn the TV back on if desired.
Page 10 of 15
2004-08-09
Summary of Contents for 55PL9524/37
Page 10: ...Page 9 of 15 2004 08 09 ...
Page 23: ...Display The Main Cabinet Exploded View ...
Page 34: ......
Page 35: ......
Page 36: ......
Page 37: ...IIC BUS SIGNAL DIAGRAM ...
Page 39: ......
Page 40: ......
Page 41: ......
Page 42: ......
Page 43: ......
Page 44: ......
Page 45: ......
Page 46: ......
Page 47: ......
Page 48: ......
Page 49: ......
Page 50: ......
Page 51: ......
Page 52: ......
Page 53: ......
Page 54: ......
Page 55: ......
Page 56: ......
Page 57: ......
Page 58: ......
Page 59: ......
Page 60: ......
Page 61: ......
Page 62: ......
Page 63: ......
Page 64: ......
Page 65: ......
Page 66: ......
Page 67: ......
Page 68: ......
Page 69: ......
Page 70: ......
Page 71: ......
Page 72: ......
Page 73: ......
Page 74: ......
Page 75: ......
Page 76: ......
Page 77: ......
Page 78: ......
Page 79: ......
Page 80: ......
Page 81: ......
Page 82: ......
Page 83: ......
Page 84: ......
Page 87: ... W INPUT POWER PANEL Bottom View Return to Circuit Board TOC ...
Page 89: ... U1 MAIN POWER PANEL Bottom View Return to Circuit Board TOC ...
Page 91: ... K SYSTEM BOARD Bottom View Return to Circuit Board TOC ...
Page 92: ...Refer to the next page for Bottom Side View B SSB PANEL Top View Return to Circuit Board TOC ...
Page 93: ... B SSB PANEL Bottom View Return to Circuit Board TOC ...
Page 95: ... SL SCALER PANEL Bottom View Return to Circuit Board TOC ...
Page 97: ... F DW PIP PANEL Bottom View Return to Circuit Board TOC ...
Page 99: ... CB1 3D COMB FILTER PANEL Bottom View Return to Circuit Board TOC ...
Page 101: ... V REAR JACK PANEL Bottom View Return to Circuit Board TOC ...
Page 103: ... O1 SIDE JACK PANEL Bottom View Return to Circuit Board TOC ...
Page 105: ... LS LED SENSOR PANEL Bottom View Return to Circuit Board TOC ...
Page 107: ... P1 LED KEYBOARD PANEL Bottom View Return to Circuit Board TOC ...
Page 109: ... TS1 THERMAL SENSOR PANEL Bottom View Return to Circuit Board TOC ...
Page 111: ... AA1 AUDIO AMPLIFIER PANEL Bottom View Return to Circuit Board TOC ...
Page 112: ...Refer to the next page for Bottom Side View Return to Circuit Board TOC ...
Page 113: ...Return to Circuit Board TOC ...
Page 115: ... 7665 Page 1 P1 P2 P3 P4 P5 P6 P7 C1 C2 C3 C4 C5 C6 F30 F31 F32 L14 L15 L16 V31 ...
Page 116: ... 7665 Page 2 V32 F14 I 6 L 8 V 1 V 2 V 6 V 7 V 8 V 9 V10 L1 L2 L3 L4 L5 L6 L7 L8 L9 ...
Page 117: ... 7665 Page 3 F17 F18 F19 F20 L12 V19 V20 V21 V28 V29 V30 B51 B52 B53 B54 B55 B57 B58 B60 A15 ...
Page 121: ... 7665 Page 7 F2 F14 F15 F16 F17 F18 V19A V20A F 3 F 4 F 5 F 6 F 7 F 8 F 9 F10 F11 F12 F13 A1 ...
Page 122: ... 7665 Page 8 A2 A3 A4 A5 A6 A7 A8 ...
Page 124: ...Overall Cabinet Exploded View Page 1 of 5 ...
Page 125: ...Cabinet Detail 1 Exploded View Page 2 of 5 ...
Page 126: ...Cabinet Detail 2 Exploded View Page 3 of 5 ...
Page 127: ...Power Supply Assembly Exploded View Page 4 of 5 ...