Philips 7000AHB, Instructions For Use Manual

Page 1: ...Philips Lifeline Medical Alert Service Includes GoSafe Mobile System and HomeSafe System Instructions for use FPO D R A F T For Internal Use ...

Page 2: ...t service Important notes HomeSafe System and GoSafe Mobile System Communicators General Information xx Safety information regarding the Home Communicator Cleaning Backup battery Landline Communicator 7000L xx Description Safety information Wireless Communicator 7000C xx Description Safety information HomeSafe System and GoSafe Mobile System Help Buttons General Information xx Warnings and Caution...

Page 3: ...What to expect if you fall Battery Recommended usage GoSafe Mobile Button 7000MHB xx Cautions Features Calling for help away from home What to expect if you fall Charging the battery Sleep mode Recommended usage Mobile Button warranty Regulatory Compliance xx FCC Regulations Explanation of symbols Requirements for the United States Additional Warnings and Cautions D R A F T For Internal Use ...

Page 4: ...ice and is dependant upon cellular network coverage Help call in progress Hello W Philips Lifeline Service Welcome to Philips Lifeline Thank you for choosing the Philips Lifeline Medical Alert Service These Instructions for Use will provide you with information about your equipment and the Lifeline Medical Alert Service Please read the manual carefully and if you have questions call Lifeline at an...

Page 5: ...a wristband Detects falls in your home Detects falls outside your home Has a built in speaker and microphone When access to a cellular network is available Not all falls can be detected If you fall and need help press your Help Button Setting up your Lifeline Service Before you can use your system your Home Communicator must be properly set up and the coverage range of your Help Button must be det...

Page 6: ...box Could come to help you at different times of the day or night Lives or works within 10 minutes of where you live Has a phone preferably a cell phone Ideally has a driver s license and access to a vehicle If you are using the GoSafe System choose a Responder who can also Drive to your location whether you are at home or away from home and provide help if needed Information Lifeline needs about ...

Page 7: ... assistance People to Notify will not be contacted to help you unless they are also on your list of Responders Calling for help inside your home 1 Press the Help Button that you wear or the gray Help Button on the top of your Home Communicator You can press either button but you do not need to press both The Home Communicator will beep and dial the Lifeline Response Center Note The Response Center...

Page 8: ...ate cannot hear you Lifeline will contact your Responder or emergency services 4 The Response Center will assess the situation The Response Associate will assess the situation and determine what type of assistance you need 5 Lifeline will contact Responders As needed Lifeline will contact either Responders from the list you have provided or emergency services to assist you If Lifeline cannot reach...

Page 9: ... to be within arm s reach of the Home Communicator to set up your replacement Help Button If more than one Help Button is used in your home gather them all for this process You will need to reprogram them all even if you are only replacing one of them 1 Make sure that your Home Communicator is ON and that you have your replacement Help Button in hand 2 PRESS and HOLD DOWN the Message button on the...

Page 10: ... button on the Home Communicator The Home Communicator will announce Please press the flashing green Message button after you have completed the range test Begin Signal Range Test 6 Press your Help Button The Home Communicator will beep and the light on your Help Button will flash green to indicate that the Home Communicator has received the signal 7 Move to other parts of your home and press your...

Page 11: ...outside in the yard etc If you live in an apartment building or condominium you may have coverage in areas immediately outside your apartment e g the hallway stairway or another floor of the building A Signal Range Test is required to determine which areas are covered Be sure to thoroughly test the coverage range of the system in all areas of your home The signal range may be adversely affected by...

Page 12: ...have your Help Button in hand 2 PRESS and HOLD DOWN the Message button The Home Communicator will beep and announce Continue to hold the Message button for AutoLearn When you are ready for Range Test please release the Message button 3 Release the Message button The Home Communicator will announce Please press the flashing green Message button after you have completed the range test Begin Signal R...

Page 13: ...gh quality standards Philips Lifeline equipment can only be factory serviced by Philips Lifeline If you need service or a repair please contact Lifeline Important notes Contact Lifeline if you would like to transfer your service to a new or second home Contact Lifeline if your list of Responders needs to be updated It is important that your list is up to date with the correct people and telephone ...

Page 14: ...ble 4 The Home Communicator contains a speaker and microphone Take care not to block these since doing so will make it difficult for you to communicate with Lifeline 5 Make sure your Home Communicator is away from any clutter or any object that might block its ability to receive a signal from the Help Button The Home Communicator should not be placed on or near your refrigerator or any type of met...

Page 15: ...y wipe the surfaces clean Do not use detergent or abrasive cleaners on your Home Communicator 3 Reconnect the power cord to the power outlet If you have the Landline Communicator reconnect the telephone cord to the wall jack and then move the power switch on the back of the Home Communicator to the ON position 4 Test your system by pressing your Help Button Tell the Response Associate that you are...

Page 16: ...ting Steady red when a Help Call is connected Message button Used during the setup process When the button is flashing orange press it to hear a status message Green status light Steady green when the Communicator is ON If the light is not on check to make sure power cord is secure and unit is switched to ON position D R A F T For Internal Use ...

Page 17: ... jack Used to connect the Communicator to your household phone jack Blue phone jack Used to connect your own phone to the Communicator optional Power switch Used to turn the Communicator ON or OFF The Communicator must be ON for your Lifeline service to work D R A F T For Internal Use ...

Page 18: ...be used on party lines shared service lines 3 If you have DSL Internet service you will need to install a DSL filter between your phone jack and the Home Communicator Contact your phone company to obtain a DSL filter or purchase one from a local electronics store 4 Your Lifeline Service can be used with digital or Internet based VoIP phone service But please be prudent with the provider you choose...

Page 19: ...onse Center Flashes red while a Help Call is connecting Steady red when a Help Call is connected Message button Used during the setup process When the button is flashing orange press to hear a status message Green status light Steady green when the Communicator is ON D R A F T For Internal Use ...

Page 20: ...the Communicator Signal strength Indicates the strength of the cellular signal Power switch Used to turn the Communicator ON or OFF The Communicator must be ON at all times for your Lifeline service to work Signal strength may vary D R A F T For Internal Use ...

Page 21: ...rongest 2 If the cellular network experiences an outage or the Home Communicator loses its signal the Message button on top of the Home Communicator will flash and it will not be able to send a Help Call to Lifeline If you press your Button and the cellular network is not available you will hear a message saying Your call cannot be connected There is no signal strength Move your Home Communicator ...

Page 22: ... if these instructions are not followed WARNING Any cord worn around the neck can pose a strangulation risk including the possibility of death and serious injuries To reduce any risk of strangulation Philips Lifeline neck cords are designed to break apart under certain conditions This may be of more concern to wearers in wheelchairs using walkers using beds with guard rails or who might encounter ...

Page 23: ...on in the trash or expose it to flames or intense heat The Help Button is not suitable for use in the presence of flammable mixtures Do not put your Help Button through the dishwasher clothes washer or dryer Please be sure to remove your Help Button from articles of clothing that are being dry cleaned Do not leave your Help Button on the dashboard of your car or on a windowsill that receives direc...

Page 24: ...y not register as a fall and would not be detected Examples include but are not limited to A gradual slide such as from a seated position Lowering oneself slowing to the ground to brace the impact of a fall A fall from a height of less than 20 inches 0 5 meters Certain conditions can affect the ability of the HomeSafe AutoAlert Button to detect a fall If you live at an altitude above 6 600 feet 20...

Page 25: ...wrist strap or adjustable neck cord with a mild liquid dishwashing detergent 3 Wash the Help Button with warm water You may also gently wipe it with an isopropyl rubbing alcohol wipe or a cotton pad moistened with alcohol However do not soak it in alcohol 4 Blot excess moisture with a towel and allow the Help Button to finish air drying while you re wearing it Do not use a hair dryer on the Help B...

Page 26: ...nal Help Button can be worn on the neck or wrist The Help Button allows you to summon assistance anytime When you press your Help Button it transmits a signal to your Home Communicator The Home Communicator then calls the Lifeline Response Center for you You must be in the range of the Home Communicator for your Help Call to be placed See the Signal Range Test section on page xx D R A F T For Inte...

Page 27: ...ile sleeping and bathing The bathroom is often a place where people fall and need help Your Help Button is waterproof and should be worn in the shower or bath Your Help Button does not contain a microphone so you don t talk into it Instead press the Help Button and speak in the direction of your Home Communicator You may continue to wear your Help Button when you leave your home However the Help B...

Page 28: ...eSafe AutoAlert Button is part of the fall detection sensor system and needs to remain clear of obstructions e g lint or food products A continuous flow of water e g a shower hitting the vent directly may also temporarily obstruct the vent However your HomeSafe AutoAlert Button is waterproof and should be worn at all times even when bathing or showering The HomeSafe AutoAlert Button may interfere ...

Page 29: ...u press your Help Button it transmits a signal to your Home Communicator The Home Communicator then calls the Lifeline Response Center for you You must be in the range of the Home Communicator for your Help Call to be placed See the Signal Range Test section on page xx The HomeSafe AutoAlert Button provides an added layer of protection by automatically calling for help if it detects you have falle...

Page 30: ...d Button Press here to send a Help Call to the Lifeline Response Center Back view Important The vent located on the back of the HomeSafe AutoAlert Button is part of the fall detection sensor system and needs to remain clear of obstructions e g lint or food products D R A F T For Internal Use ...

Page 31: ...ead the Instructions for Use for important information Canadian ID Serial Number Federal Communications Commission ID Date of manufacture Interference to electronic equipment may occur in the vicinity of devices marked with this symbol Explanation of symbols D R A F T For Internal Use ...

Page 32: ...mediately to initiate the Help Call Pushing the Help Button generates the Help Call immediately Battery The HomeSafe AutoAlert Button has a non rechargeable battery that can only be replaced at the factory The HomeSafe AutoAlert Button will send a low battery signal to Lifeline when there are approximately 30 days of battery life remaining Lifeline will contact you to arrange for a replacement To ...

Page 33: ...nicator when using your alarm system Do not throw or toss the Help Button onto a bed table or other surface because it may accidentally send a Help Call You may continue to wear your Help Button when leaving your home However the Help Button will not provide coverage outside of the range determined by the Signal Range Test If you are traveling on an airplane and need to bring your HomeSafe System ...

Page 34: ... the fall detection sensor system and needs to remain clear of obstructions e g lint or food products A continuous flow of water e g a shower hitting the vent directly may also temporarily obstruct the vent However your GoSafe Mobile Button is waterproof and should be worn at all times even when bathing or showering Do not use the GoSafe Mobile Button if you have an implantable cardiac device such...

Page 35: ...o 1 meter or 3 feet and should be worn in the shower or bath The GoSafe Mobile Button allows you to summon assistance at home or away from home The GoSafe Mobile Button provides an added layer of protection by automatically calling for help when a fall is detected The GoSafe Mobile Button does not detect 100 of falls If you are able you should always press your Button when you need help The GoSafe...

Page 36: ...not in range of the Home Communicator Back view Important The vent located on the back of the GoSafe Mobile Button is part of the fall detection sensor system and needs to remain clear of obstructions e g lint or food products Charger The GoSafe Mobile Button uses a rechargeable battery Use the charger to recharge the button when the indicator states the button needs to be charged See the Charging...

Page 37: ...37 Explanation of symbols to be completed after CAD drawings of the buttons are received D R A F T For Internal Use ...

Page 38: ...e from the GoSafe Mobile Button and will allow responders to find you more easily Lifeline cannot guarantee that your location can be determined exactly at all times Depending on your location accuracy is not guaranteed What to expect when the GoSafe Mobile Button detects a fall A Help Call is automatically generated after approximately 30 seconds of a fall being detected If you get up in approxim...

Page 39: ...ns to a steady green 1 Make sure the charger is plugged into a power outlet 2 Attach your GoSafe Mobile Button to the charger 3 Charge until the light turns to a steady green 4 Remove from the charger The green light will turn off and the button is ready to use Flashing orange light charging needed Flashing green light charging in progress When connected to the charger a steady green light fully c...

Page 40: ...ans that the battery is dead and needs to be charged Important reminders You should continue wearing your GoSafe Mobile Button while it is being charged Please be cautious not to trip on the cord Do not charge your GoSafe Mobile Button while sleeping or bathing You should charge your GoSafe Mobile Button at least once a week It may be helpful to pick a specific day and time to complete the chargin...

Page 41: ...le Button will confirm it is entering sleep mode by saying Your Help Button is now turning off To exit sleep mode press the Help Button You will hear an increasing tone that indicates that the Help Button is resuming normal operation Turning the Help Button on will not initiate a help call Note You will not be able to send a Help Call when the GoSafe Mobile Button is in sleep mode Please remember ...

Page 42: ...bile Button s microphone and speaker For best results hold the Button up and away from your chest when you are speaking to Lifeline Your GoSafe Mobile Button is waterproof IPX7 or up to 1 meter or 3 feet and should be worn in the shower or bath Do not throw or toss the GoSafe Mobile Button onto a bed table or other surface because it may accidentally send a Help Call When entering and exiting your...

Page 43: ... replacement in no way extends the Warranty Term If it is determined that a refund is warranted said refund will only be transacted upon Philips receipt of the Product When a refund is given the product for which the refund is provided becomes Philips property EXCLUSIONS AND LIMITATIONS This Limited Warranty applies only to the Product The Limited Warranty does not apply to any a Philips products ...

Page 44: ...ct If any term is held to be illegal or unenforceable the legality or enforceability of the remaining terms shall not be affected or impaired EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT REQUIRED BY LAW PHILIPS IS NOT RESPONSIBLE FOR DIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY INCLUDING BUT NOT LIMIT...

Page 45: ...responsible for the safe transport of the Product to Philips Customer shall retain responsibility for any loss or damage to Product until the Product is received by Philips Product should be mailed to the address below or to such other address as Philips may designate from time to time Attn Philips Lifeline Respironics Inc Philips 203 Avenue B Youngwood PA 15697 RA include Return Authorization num...

Page 46: ...M tests and MMI protocol tests if a MMI is supported In case that Wi Fi is supported as well converged device testing will become applicable Radio SRD ISM FCC 47CFR 15C AIRB RSS 210 FCC Parts 22 and 24 IC RSS132 and RSS133 RSS GEN includes RSS 210 Social alarms N A Safety UL 1725 UL1637 and UL 1635 IEC 60601 3rd Edition CAN CSAC22 2 60950 1 Design MFG ISO9001 2008 or ISO13485 Submission Class II 5...

Page 47: ...sing this equipment Failure to follow operating instructions could result in death or serious injury Non ionizing electromagnetic radiation Do not discard in a trash can Please return to Philips Lifeline to recycle Requirements for the United States Additional Warning and Cautions D R A F T For Internal Use ...

Page 48: ...lips Lifeline Canada 95 Barber Greene Road Suite 105 Toronto Ontario Canada M3C 3E9 Tel 1 800 387 8120 www lifeline ca 2013 All rights reserved Signal range may vary due to environmental factors P N 0940837 Rev 01 Philips Lifeline Subscriber Services phone number 1 800 635 6156 U S D R A F T For Internal Use ...