9
EN
English
Problem
Possible solution
The appliance
produces a
strange smell�
•
The first few times you use the appliance, it may
produce a plastic smell� This is normal� However, if the
appliance produces a burnt smell even if removing
filters, contact your Philips dealer or an authorized
Philips service center� The filter may produce smell after
being used for a while because of the absorption of
indoor gases� It’s recommended that you reactivate the
filter by putting it in direct sunlight for repeated use� If
odor still exists, replace the filter�
The appliance is
extra loud�
•
It's normal if the appliance runs at the Turbo mode�
•
In the Auto mode, if the appliance is too loud, maybe
the appliance runs at high speed because air quality
becomes worse, or your personalized setting in App
triggers a higher fan speed� You can choose the Sleep
mode, or change the settings in the App�
•
If anything drops into air outlet, it may also cause
abnormal loud sound� Immediate turn off appliance,
turn appliance upside down, to get foreign objectives
out of appliance�
•
If there is abnormal sound, contact the Consumer Care
Center in your country�
The appliance still
indicates that I
need to replace a
filter, but I already
did�
•
Perhaps you did not reset the filter lifetime counter�
Switch on the appliance� Then touch and hold the reset
button ( ) for 3 seconds�
Error code "E1"
displays on the
screen�
•
The motor has malfunctions� Contact the Consumer
Care Center in your country�
