10
EN
Problem
Possible solution
The Wi-Fi setup is
not successful�
If the router your purifier is connected to is dual –
band and currently it is not connecting to a 2�4GHz
network, please switch to another band of the same
router (2�4GHz) and try to pair your purifier again� 5GHz
networks are not supported� 5GHz networks are not
supported� If your purifier is connected to a dual – band
router, please switch to the 2�4GHz network of the
router and try to pair your purifier again�
•
Web authentication networks are not supported�
Public Wi-Fi such as office or hotel networks are not
supported�
•
Check if the purifier is within range of the Wi-Fi router�
You can try to locate the air purifier closer to the Wi-Fi
router�
•
Check if the Wi-Fi password is correct� The password is
case-sensitive�
•
Retry the setup with the instructions in section "Set up
the Wi-Fi connection when the network has changed"�
Retry the setup with the instructions in section "Reset
Wi-Fi Connection"�
•
Keep the appliance away from other electronic devices
that may cause interferences�
•
Check if the mobile device is in airplane mode� Make
sure to have the airplane mode deactivated when
connecting to the Wi-Fi network�
•
If the Wi-Fi pairing fails after trying several times,
please turn of the cellular data on your smartphone in
the Settings section and start the pairing again�
•
If the Wi-Fi icon on your purifier’s display is in stable
white but without seeing the purifier in your app, click
on "Connect a New Device'' and add the purifier from
the local list on ''Begin setup'' page�
•
Consult the help section in the App for extensive and
up-to-date troubleshooting tips�
