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8 Troubleshooting
This chapter summarizes the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, contact
the Consumer Care Center in your country.
Problem
Possible solution
The appliance
does not work
even though it is
plugged in.
•
The filter replacement light has been on continuously but
you did not replace the corresponding filter, it is now locked.
In this case, replace the filter and reset the filter time.
•
The water refill light
flashes. Make sure the water tank is
properly installed.
The appliance
does not work
even though it is
switched on.
When the filters are full but not replaced yet, the appliance
stops operating and will be locked. Replace the filters and
reset the filter lifetime counter.
The water tank
leaks.
It is normal that the lid of the water tank is slightly wet when
you remove it from the appliance. However, if water drops
keep dripping from the bottom of the water tank, contact the
Consumer Care Center in your country.
There are some
white deposits on
the humidification
filter.
The white deposits are called limescale and they consist of
minerals from the water. Limescale on the humidification filter
affects the humidifying performance. Therefore you have
to descale the humidification filter when the filter light /
flashes (See the chapter "Clean the pre-filter and descale the
humidification filter").
No air comes out of
the air outlet.
Plug the appliance into the power supply and switch on.
The airflow that
comes out of
the air outlet is
significantly weaker
than before.
•
The pre-filter is dirty. Clean the pre-filter (see the chapter
"Clean the pre-filter and descale the humidification filter").
•
Make sure that you have removed all packaging material
from the filters.
