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English
Problem
Solution
The breast pump does
not switch on while it is
connected to the wall
socket.
-
Only use the adapter supplied.
-
Make sure that the adapter has been inserted correctly into the wall
socket and that the small plug has been inserted correctly into the
motor unit.
-
Connect the adapter to another wall socket. Then press and hold the
on/off button to check if the breast pump can be switched on.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support
.
The breast pump does
not switch on (indicator
lights do not go on).
-
Make sure that the battery is charged (see 'Charging the breast pump')
or connect the breast pump to the wall socket.
The breast pump is not
charging.
-
Only use the adapter supplied.
-
Make sure that the adapter has been inserted correctly into the wall
socket and that the small plug has been inserted correctly into the
motor unit.
-
The breast pump is too cold or too hot for charging. Let the breast
pump acclimatize to room temperature for 30
minutes.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support
.
Charging the breast
pump takes a very long
time.
-
Only use the adapter supplied.
-
Make sure that the adapter has been inserted correctly into the wall
socket and that the small plug has been inserted correctly into the
motor unit.
-
The breast pump is too cold or too hot. It is recommended to charge
the breast pump at room temperature.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support
.
I do not feel any
suction/the suction level
is too low.
-
If possible, try a higher suction level.
-
Check if the silicone diaphragm is assembled correctly (see
'Assembling the breast pump').
-
Check if the white valve is not damaged and assembled correctly (see
'Assembling the breast pump').
-
Check if the other parts of breast pump are intact and assembled
correctly (see 'Assembling the breast pump').
-
Make sure that the pump is positioned correctly on the breast to allow
a seal between breast pump and breast.
-
If you still do not feel any suction, please contact the Consumer Care
Center via
www.philips.com/support
.