Question
What are the black particles in
the filtered water?
After using the pitcher for a
period of time, some scale
was found accumulated on the
cover and tap water inlet.
How to solve it?
If the filtered water gets in touch
with the filter cartridge for a long
time, will the contaminants
adsorbed by filter cartridge
release into water again?
What would happen if the filter
runs out? Will the impurities
flow into the purified water?
Why does filtered water flow
fast?
Answer
The black particles are part of the filter
materials, which are made of natural
materials. Due to the friction during
long-distant transportation, the fixed
mesh size, irregular shape of activated
carbon particles and some other reasons,
the particles may leak. They are not
harmful for health.
In order to remove these particles, please
completely soak the new filter cartridge in
the tap water before installing it. After 15
minutes soaking, put the filter cartridge
into the pitcher. Firmly press down it for a
tight seal. Discard your first two pitchers
of filtered water.
It is because the tap water is hard and the
cover and tap water inlet always get in
touch of unfiltered water. We suggest using
the household food grade citric acid scale
detergent to do a regular cleansing,
removing the scale on the pitcher.
No, the contaminants are permanently
absorbed through an internal exchange
of filter materials, preventing them from
being released again into the water.
Once Philips filter runs out, it doesn't
work anymore, but the impurities won't
flow into purified water. The worst case is
that the tap water isn't purified.
In general, it takes 2-4 minutes to purify
a jugful of water. If flowing too fast, it may
be caused by:
1. Filter doesn't install properly, resulting
in leaking on the edge of seal ring, which
could be fixed by re-installing the filter.
2. Filter is damaged. Pls replace the filter.
6
5
Trouble
Strange taste of
the filtered water
Water cannot run
through the filter.
The timer does not
display anything.
The timer displays
abnormally.
Possible cause
The product may need
to be cleaned.
The filter cartridge reaches
the end of lifetime.
The silicon sealing ring is
not properly installed.
The filter cartridge is
blocked.
The timer is not started.
The timer is damaged.
The timer is out of battery.
Solution
Please clean the pitcher.
Please replace the filter
cartridge.
Check if the silicone gasket is
damaged or worn, and install
it in the correct way
Take out the filter and rinse it.
Shake it for some times and
put it back to the pitcher.
Follow instructions to start
the timer.
If it is within the two-year
warranty and the damage is
not caused by any man-made
factors, please contact after-
sales service for support;
If it is out of the two-year
warrannty, please note that
the pitcher is still functional.
Continue to change the filter
regularly as directed.
The timer contains a non
replaceable, sealed battery.
After several years of use, the
timer will stop working, but the
pitcher is still functional.
Continue to change the filter
regularly as directed.
Trouble Shooting
Frequently Asked Questions
