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DivX video files cannot be played.
Ensure that the DivX video file is complete.
•
Ensure that the file name extension is correct.
•
The contents of the USB flash drive cannot be read.
The USB flash drive format is not compatible
•
with this player.
Maximum size of memory supported is 160GB.
•
‘No entry’ or ‘x’ sign appears on the TV.
The operation is not possible.
•
EasyLink feature does not work.
Ensure that this player is connected to the
•
Philips brand EasyLink TV and the
[EasyLink]
in the menu is set to
[On]
.
Unable to access BD-Live feature.
Check the network connection or ensure that
•
the network has been set up.
Clear local storage, internal memory (if any)
•
or USB.
Ensure that the BD disc supports BD Live
•
feature.
Network
Wireless network is not found or distorted.
Microwave ovens, Dect phones or other
•
wireless devices in your neighborhood might
disturb the wireless network.
Make sure that the firewalls in your network
•
allow access to the wireless connection of this
player.
If the wireless network does not work
•
properly in your home, try the wired network
connection (see “Get started” > “Set up a
network”).
Net TV does not work.
Check the router connection (refer to the user
•
manual for the router).
Browse PC and Net TV work slowly.
Look in your wireless router’s user manual for
•
information on indoor range, transfer rate and
other factors of signal quality.
You need a high speed Internet connection for
•
your router.
Sound
No audio output from the TV.
Ensure that the audio cables are connected to
•
the audio input of the TV.
Assign the audio input of the TV to the
•
corresponding video input. See the TV user
manual for details.
No audio output from the loudspeakers of the
audio device (home theater /amplifier/receiver).
Ensure that the audio cables are connected to
•
the audio input of the audio device.
Turn on the audio device to its correct audio
•
input source.
No 7.1 - channel audio from the loudspeaker of
the audio system.
Ensure that the disc contains 7.1 - channel
•
audio.
Ensure that the audio device supports 7.1 -
•
channel audio.
Ensure that the audio format is supported
•
by the disc and the connected audio device
(amplifier/receiver).
No sound on HDMI connection.
You may not hear any sound from the HDMI
•
output if the connected device is non-HDCP
compliant or only DVI-compatible.
No secondary audio output for Picture-in-Picture
feature.
When
•
[Bitstream]
under the
[HDMI Audio]
or
[Digital Audio]
menu is selected, interactive
sound like secondary sound for Picture-in-
Picture feature is muted. Deselect
[Bitstream]
.
Play
Disc cannot be played.
Ensure that the disc is correctly loaded.
•
Ensure that this player supports the disc. See
•
“Your Blu-ray disc player” > “Playable media”.
Ensure that this player supports the region
•
code of the DVD or BD.
For DVD±RW or DVD±R, ensure that the
•
disc is finalized.
Clean the disc.
•
Data files (JPEG, MP3, WMA) cannot be played
or read.
Ensure that the data file was recorded in the
•
UDF, ISO9660 or JOLIET format.
Ensure that the disc does not contain more
•
than 9,999 files for DVD, and 999 files for CD.
Ensure that the JPEG file extension is.jpg, .JPG,
•
.jpeg or .JPEG.
Ensure that the MP3/WMA file extension
•
is .mp3 or .MP3, and .wma or .WMA for
windows Media™ Audio.
