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Troubleshooting
The phone does not switch on
Remove/reinstall the battery. Then charge the
phone until the battery icon stops scrolling. Unplug
from charger and try to switch on the phone.
Your phone doesn’t return to the idle screen
Long press the hangup key or switch off the phone,
check that the SIM card and the battery have been
installed correctly and switch it on again.
The network symbol is not displayed
The network connection is lost. Either you are in a
radio shadow (in a tunnel or between tall buildings)
or you are outside the network coverage area. Try
from another place, try to reconnect to the network
(especially when abroad), check that the antenna is
in place if your mobile has an external antenna, or
contact your network operator for assistance/
information.
The display doesn’t respond (or the
display responds slowly) to key presses
The display responds more slowly at very low
temperatures. This is normal and does not affect
the operation of the phone. Take the phone to a
warmer place and try again. In other cases, please
contact your phone supplier.
Your battery seems to over heat
You might be using a charger that was not intended
for use with your phone. Make sure you always use
the Philips authentic accessory shipped with your
phone.
Your phone doesn’t display the phone
numbers of incoming calls
This feature is network and subscription
dependent. If the network does not send the
caller’s number, the phone will display
Call 1
or
Withheld
instead. Contact your operator for
detailed information on this subject.
You can’t send text messages
Some networks don’t allow message exchanges
with other networks. First check that you entered
the number of your SMS centre, or contact your
operator for detailed information on this subject.
You have the feeling that you miss some
calls
Check your call divert options.
