Troubleshooting
59
http://www.philips.com/faqs/dect
PROBLEMS
CAUSES
SOLUTIONS
No new SMS are received
A phonebook entry cannot
be memorised
No SMS can be sent or
received
- SMS memory is full
- The SMS mode is deactivated
The phonebook is full
- The outgoing or incoming SMSC
number is not set or is wrong
- The destination box* is wrong
- SMS mode is OFF
- You have no subscription
- Another SMS-enabled phone is
also on your line
- There is a problem of
compatibility between operators
- The identity is withheld
- Delete old SMS
- Activate it (p 25)
Delete an entry to free memory
- Refer to the SMS leaflet to get
the correct SMSC’s numbers
- See point 16 page 57
- Activate SMS mode (page 25)
- Contact your provider for more
information
- Deactivate the SMS mode on
one of the device.
- Contact your provider for more
information
- Show identity
The answer machine does not
record messages
The remote control access does
not work
It is not possible to record an out-
going message
The DECT 617 hangs up during
remote access
The answer machine stops
automatically
- The memory is full
- The answer only mode is activated
- The Answer & record is not
activated
The remote control access is not
activated
The memory is full
- 3 failed attempts to send a code
- Duration is too long
- The memory is full
- Message exceeds 3 mn
- Delete messages
- Select the Answer & record mode
- Press
Activate the remote control access
(page 35)
Delete messages
- Enter the correct code
- Manage the remote control quicker
- Play & delete messages
- Messages must not exceed 3 mn
PROBLEMS
CAUSES
SOLUTIONS
Answer machine troubleshooting
No caller Id/ poor audio
quality/Poor connection
quality with broadband DSL
internet
- DSL filter(s)/splitter missing or
insufficient number of filters
- Modem &/or phone plugged in
the wrong DSL filter slot
- Defective DSL filter(s)
- Make sure you have one DSL
filter plugged directly on each line
socket used in the house
- Check the modem and the
phone are plugged in the correct
filter slot (one specific for each)
- The filter(s) can be defective.
Replace it/them and make
another test
* only available in the UK
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