E
n
g
li
sh
TROUBLESHOOTING
47
Symptom
Cause
Remedy
Intermittent reception.
The picture is not sharp and on-
screen text is difficult to read.
You cannot find all the channels
you think should be available.
The picture on some channels
seems to have been stretched or
squashed.
Even if you use the number
buttons, you cannot access a
particular channel.
You set a timer but did not record
what you wanted.
The order of the channels has
changed.
You have forgotten your password.
You have forgotten your Premiere
PIN-Code.
Faulty connections.
Incorrect dish pointing.
TV SCART output format not set
to RGB.
TV SCART not connected to the
RGB capable SCART socket of
your TV set.
Inappropriate TV SCART.
The signal to your antenna may be
weak.
Your antenna may need adjusting.
The broadcast is probably in wide
screen and the receiver settings
may not be correct.
The parental lock has been
activated on this channel and a
message asks for your password.
Your subscription rights do not
include this channel.
The video was set incorrectly.
They have been re-arranged as
described in paragraph
11
.2.2.
Check all connections and cable.
Adjust the dish pointing. Fasten the
antenna securely.
Change the setting of the TV
SCART item to RGB from the
System Setting menu.
Refer to your TV User Manual.
Use the SCART cable supplied
with your receiver.
Try retuning your receiver,
following the relevant steps in the
Quick installation chapter. If you
are still missing channels, your
antenna may need adjusting.
Call your installer.
Check the receiver “TV format”
option setting, following the
information in paragraph
11
.5.
1
.
If you have a wide screen TV, you
may also need to check the
settings on your TV.
Enter your password to access the
channel or remove it as a locked
channel.
Select another channel.
Make sure that your video is set
for the same time as your Digital-
Receiver.
Refer to this chapter to change the
order again.
Set your password again from the
For Parents screen.To access this
screen, enter the following 4-digit
code:
1
9
11
.
For more information on the
password change, refer to
paragraph
11
.4.
Call the Premiere Call Centre on:
0
1
80/55
1
00 00 for Germany
0
1
/ 49
1
66 200 for Austria
Note: For problems that are not related to Premiere programmes or the Premiere smart card, but rather due to your
receiver, call the Philips Call Centre on 0
1
80/500 75 3
1
* from Germany, or 0820 400 039* from Austria.
* open 7 days from 08.00 to 23.00 - 0.
1
2 Euros/min
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