Service Modes, Error Codes, and Fault Finding
EN 15
EM5.2E AA
5.
(average signal) and to 255 (bad signal). For some
software versions, the noise figure will only be valid when
"Active Control" is set to "medium" or "maximum".
•
SOURCE.
Indicates which source is used and the video/
audio signal quality of the selected source.
(
Example:
Tuner, Video/NICAM) Source: "TUNER",
"EXT1", "EXT2", "EXT3", "EXT4", "SIDE", "AV1", "AV2",
"AV3" or "AV4". Video signal quality: "VIDEO", "S-VIDEO",
"RGB 1FH", "YPBPR 1FH 480P", "YPBPR 1FH 576P",
"YPBPR 1FH 1080I", "YPBPR 2FH 480P", "YPBPR 2FH
576P", "YPBPR 2FH 1080I", "RGB 2FH 480P", "RGB 2FH
576P" or "RGB 2FH 1080I". Audio signal quality:
"STEREO", "SPDIF 1", "SPDIF 2" or "SPDIF".
•
AUDIO SYSTEM.
Gives information about the audio
system of the selected transmitter: "ANALOGUE MONO",
"ANALOGUE STEREO", "PCM 2/0", "DD 1/0", "DD 2/0
LtRt", "DD 2/0 L0R0", "DD 2/1", "DD 2/2", "DD 3/0", "DD 3/
1", "DD 3/2", "DD 1+1", "MPEG 1/0", "MPEG 2/0", "MPEG
2/0 LtRt", "MPEG 2/1", "MPEG 2/2", "MPEG 3/0", "MPEG
3/1", "MPEG 3/2", "MPEG 1+1" or "MPEG 2+2".
•
TUNED BIT.
Gives information about the tuning method of
the stored pre-set. If a channel is found via "automatic
installation", you will see the value "Off". When you change
this (automatically found) frequency via "fine tune"
adjustment (installation menu - manual installation), the
displayed value will change to "On". Therefore, when you
see the value "On" in this line, it is an indication that the
received channel is a non-standard signal (e.g. of a VCR).
•
SURROUND SPEAKERS.
Indicates if the surround
speakers are present, "YES" or "NO". Change via "MENU",
"SETUP", "SPEAKERS", and "SURROUND SPEAKERS".
•
ON TIMER.
Indicates if the "On Timer" is set "ON" or "OFF"
and if the timer is "ON" also displays start time, start day
and program number. Change via "MENU", "TV",
"FEATURES", and "ON TIMER".
•
PRESET LOCK.
Indicates if the selected preset has a child
lock: "LOCKED" or "UNLOCKED". Change via "MENU",
"TV", "FEATURES", "CHILD LOCK", and "CUSTOM
LOCK".
Customer Service Menu 4
•
CHILD LOCK.
Indicates the last status of the general child
lock: "UNLOCK", "LOCK", or "CUSTOM LOCK". Change
via "MENU", "TV", "FEATURES", "CHILD LOCK", and
"LOCK".
•
AGE LOCK.
Indicates the last status of the EPG rating for
child lock: "OFF", "4 YEARS", "6 YEARS", "8 YEARS", "10
YEARS", "12 YEARS", "14 YEARS" or "16 YEARS". This
is only displayed if child lock is set to "CUSTOM LOCK"
•
LOCK AFTER.
Indicates at what time the child lock is set:
"OFF" or e.g. "18:45" (lock time). This is only displayed if
child lock is set to "CUSTOM LOCK"
•
CATEGORY LOCK.
Indicates the last status of the EPG
theme childlock: "MOVIES", "NEWS", "SHOWS",
"SPORTS", "CHILDREN", "MUSIC", "CULTURE", or
"SERIES". This is only displayed if child lock is set to
"CUSTOM LOCK". It is possible that more than one value
is shown.
•
PROGRAM CATEGORY.
Indicates the theme of the
selected transmitter: "MOVIES", "NEWS", "SHOWS",
"SPORTS", "CHILDREN", "MUSIC", "CULTURE", or
"SERIES".
•
TV RATINGS LOCK.
Only applicable for US.
•
MOVIE RATINGS LOCK.
Only applicable for US.
•
V-CHIP TV STATUS.
Only applicable for US.
Customer Service Menu 5
•
V-CHIP MOVIE STATUS.
Only applicable for US.
•
OPTIONS 1.
Gives the option codes of option group 1 as
set in SAM (Service Alignment Mode).
•
OPTIONS 2.
Gives the option codes of option group 2 as
set in SAM (Service Alignment Mode).
•
AVL.
Indicates the last status of AVL (Automatic Volume
Level): "ON" or "OFF". Change via "MENU", "TV",
"SOUND", "AVL"
•
DELTA VOLUME.
Indicates the last status of the delta
volume for the selected preset as set by the customer: from
"-12" to "+12". Change via "MENU", "TV", "SOUND",
"DELTA VOLUME".
•
SURROUND TRIM L.
Indicates the last status of
"SURROUND LEFT VOLUME" as set by the customer:
from "-10" to "+10". Only available in Digital Dolby sets.
Change via "MENU", "SETUP", "SPEAKERS",
"SURROUND L VOLUME.
•
SURROUND TRIM R.
Indicates the last status of
"Surround Right Volume" as set by the customer: from "-
10" to "+10". Only available in Digital Dolby sets. Change
via "MENU", "SETUP", "SPEAKERS", "SURROUND R
VOLUME.
•
FRONT SPKR DIST.
Indicates the last status of the
distance to the front speakers as set by the customer: "1m",
"2m", or "3m",.... Change via "MENU", "SETUP",
"SPEAKERS", "TO FRONT".
•
SURR. SPKR DIST.
Indicates the last status of the
distance to the surround speakers as set by the customer:
"1m", "2m", or "3m",. Change via "MENU", "SETUP",
"SPEAKERS", "TO SURROUND".
How to exit CSM
Use one of the following methods:
•
After you press a key on the RC-transmitter (with exception
of the "CHANNEL", "VOLUME" and digit (0-9) keys), or
•
After you switch the TV-set "OFF" with the mains switch.
5.3
Problems and Solving Tips (related to CSM)
Note:
Below described problems are all related to the TV
settings. The procedures to change the value (or status) of the
different settings are described above. New value(s) are
automatically stored.
5.3.1
Picture Problems
Snowy/noisy picture
1.
Check line 24 "Noise Figure". In case the value is 127 or
higher, and the value is also high on other programs, check
the aerial cable/aerial system. For some software
versions, the noise figure will only be valid when "Active
Control" is set to "medium" or "maximum".
2.
Check lines 11 "Sharpness" and 24 "Noise Figure". In case
the value of line 11 is 3 or 4 and the value of line 24 is high
(127 or higher), decrease the "Sharpness" value.
Picture too dark
1.
Press "MENU", "TV", "PICTURE", "SMART PICTURE". In
case the picture improves, increase the "Brightness" or the
"Contrast" value. The new value(s) are automatically
stored (in "personal" pre-set) for all TV channels.
2.
Check line 7 "Brightness" and 8 "Contrast". If the value of
line 7 is low (< 10) or the value of line 8 is low (< 10),
increase the "Brightness" or the "Contrast" value.
Picture too bright
1.
Press "MENU", "TV", "PICTURE", "SMART PICTURE". In
case the picture improves, decrease the "Brightness" or
the "Contrast" value. The new value(s) are automatically
stored (in "personal" pre-set) for all TV channels.
2.
Check lines 7 "Brightness" and 8 "Contrast". If the value of
line 7 is high (> 40) or the value of line 8 is high (> 50).
Decrease the "Brightness" value or increase the "Contrast"
value.
