Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit
www.philips.com/support
for a list
of frequently asked questions or contact the Consumer Care Center in your country.
Problem
Possible cause
Solution
The appliance does not
work when I push the
button.
The battery light flashes fast
because the batteries are
low.
To charge the batteries, insert the small
plug into the socket on the appliance
and insert the adapter into a wall socket.
You cannot use the
appliance because the
appliance is still charging.
You have to remove the small plug from
the socket on the appliance before you
can switch on the appliance.
You have to press two
buttons.
First press the on/off button to switch
on the appliance. Then press the MAX
button to get maximum suction power.
The appliance has a lower
suction power than usual.
The filter and the cyclone are
dirty.
Clean the filter and the cyclone.
You have not connected the
dust bucket, the dust
separator and the cyclone
properly. Incorrect assembly
of these parts causes air
leakage, which leads to loss
of suction power.
Connect the dust bucket, the dust
separator and the cyclone properly.
Dust escapes from the
appliance.
The filter is dirty.
Clean the filter.
The brush does not turn
anymore.
The brush encounters too
much resistance.
Clean the brush with a pair of scissors or
by hand. If you clean the roller brush by
hand, pull the hairs or threads from the
widest side to the narrowest side of the
roller brush (see user manual).
You switched on the
appliance by pressing the on
button on the handheld
vacuum cleaner.
Switch off the appliance by pressing the
on button on the handheld vacuum
cleaner again. Then switch it on again by
pressing the on button on the stick.
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English
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