Service Modes, Error Codes, and Fault Finding
EN 32
FHP PDP
5.
5.4
Defect Description Form
This form must be used by the workshops for warranty claims:
Figure 5-22 Defect Description Form (DDF)
DDF FLAT TV (panels & boards) version 1.1
Date last modified: 08/03/2005
Owner: PHILIPS CE EUROSERVICE
DE10WEG
To be filled in by
WORKSHOP / WORK CENTER
Type nr./Model nr. set
Country:
Serial nr. set
Type nr. display
Customer Account nr.:
Serial nr. display
Philips
LCD & Plasma
DEFECT DESCRIPTION
FORM
Part nr display (12nc)
Job sheet nr.:
Return
number
0170 _ _ _ _ _ _
Condition
❐
Constantly
❐
Intermittently
❐
After
a
while
❐
In a hot environment
❐
In
a
cold
environment
❐
Other : …………………………………
A
T
A
D
RI
A
P
E
R
L
A
R
E
N
E
G
Symptom(s)
❐
No
backlight
❐
No
picture
❐
Picture
too
bright
❐
Shading / smearing on
picture
❐
Only
partial
picture
❐
Unstabel
picture
❐
Flickering
/
flashing
picture
❐
Lines
across/down
image
❐
Inactive
row(s)
❐
Inactive
column(s)
❐
Missing
colour(s)
❐
Other:
………………………………………………
……………………………………………….
Pixel
Defect(s):
❐
Dark dots
❐
Bright dots
Qty of dots :
……..
……..
Mark
Defect(s)
Following defect symptoms are out of warranty:
RI
A
P
E
R
L
E
N
A
P
Symptoms
Out of
warranty
•
Broken glass
•
Scratch(es) on display
•
Number of dark/bright pixels within spec.
•
Burn in
(only for Plasma TV)
These
symptoms
are not
claimable.
Spare Part Nr. New Board
Barcode Nr. Defect Board
Barcode Nr. Replaced Board
1.
2.
3.
RI
A
P
E
R
D
R
A
O
B
For Plasma
TV repair
only
4.
To be filled in by
EUROSERVICE
RMA number:
Date of receipt:
Note 1:
The defective LCD-panel / PDP needs to be returned in the same packaging as the new part was send. If not
the warranty claim will be rejected.
Note 2:
Please fill out this form completely and correctly, otherwise Euroservice is unable to fulfil the repair request!
---------- Picture ----------
Insert picture or mark defect !
F_15590_115.eps
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