Philips FTV1.9EE, Service Manual

Service modes, fault finding and repair tips

GB 25

FTV1.9EE

5.

Id: F19DE11.0_12345 (1)
Operation Hours: LLLLL (2)
Errors: 14 08 02 
--------------------------------------------------
Software identification of the main micro controller (F19DBC 
X.Y_#####)
•

F19D is the chassis name for FTV1.9 Display 

•

B is the region identification

•

C is the language cluster

•

X = main version number

•

Y = subversion number

•

##### are the last 5 digits of the 12nc number

(2)   Operation hours: Normal display operation in hours 
(resolution 1 hrs)
(3)   Errors: The contents of the error buffer (max. 10 errors). 
The last error that occurred is displayed at the most left 
position. When the errorlist is empty "No errors" is displayed. 
Access to normal user menu:
Pressing the "MENU" button on the remote control will enter the 
normal user menu (TV lock, Installation, Brightness, colour and 
contrast) while "SAM" remains displayed  in top of screen. 
Pressing the "MENU" key again will return to the last SAM 
status.
OSD:
Pressing the "OSD" button on the remote control shows all 
OSD information (incl. error buffer). 
Access to SDM:
Pressing the "DEFAULT" button on the DST 
SAM menu control:
Menu items can be selected with the "UP" or "DOWN" key. 
Entry into the selected items (sub menus) is done by the 
"LEFT" or "RIGHT" key. The selected item will be highlighted. 
With the same "LEFT/RIGHT" keys, it is possible to increase/
decrease the value of the selected item.
Return to the former screen by pushing the "MENU" button. 
The item values are stored in NVM if the sub menu is left.

5.3.3

Customer Service Mode

FTV1.9 sets are equipped with the "Customer Service Mode" 
(CSM). CSM is a special service mode that can be activated 
and de-activated by the customer, upon request of the service 
technician/dealer during a telephone conversation in order to 
identify the status of the set. This CSM is a 'read only' mode, 
therefore modifications in this mode are not possible.
Entering the Customer Service Mode: 
•

By pressing simultaneously the "LOCAL MENU" button on 
the local keyboard and the   button (Mute) on the RC. 

Exit of the Customer Service Mode:
•

pressing any key on the remote control handset (except 
"P+" or "P-")

•

switching off the TV set with the mains switch.

The screen has the following set-up:
--------------------------------------------------
CUSTOMER SERVICE MENU 1
1.

SW Ver.

2.

Code 1 

3.

Code 2

4.

PP Volume

5.

PP Colour

6.

PP Brightness

7.

PP Contrast

8.

PP Headphone volume

9.

Sharpness

10. Child lock
11. External Center Sound
--------------------------------------------------
Pressing the "P+" button on the RC shows page 2 of the CSM. 
Pressing "P-" shows again page 1 of the CSM.
--------------------------------------------------
CUSTOMER SERVICE MENU 2
1.

Incredible Sound

2.

DNR

3.

Noise Figure

4.

Colour System

5.

TV System

6.

Audio System

7.

Tuned bit

8.

DVD/Photo CD

9.

Sleep Timer

10. On Timer
--------------------------------------------------
Display in the [MenuItems] field:
1.

Software Identification: AAA=Chassis name, BB=Function 
name, C=Language cluster, X=main version nr. Y=sub 
version nr.

2.

The last 5 error nr's in the error buffer(This line will be 
empty when there are no errors)

3.

The first 5 error nr's in the error buffer.(This line will be 
empty when there are no errors)

4.

Personal preference value of the volume

5.

Personal preference value of the colour

6.

Personal preference value of the brightness

7.

Personal preference value of the contrast

8.

Personal preference value of the headphone volume

9.

Sharpness level

10. Child Lock status On/Off indication
11. Dolby Center Sound status On/Off indication
12. Incredible Sound status On/Off indication
13. DNR status
14. Indication of the signal quality
15. Colour System of selected program: PAL, SECAM or 

NTSC

16. Video system of selected program: BG, DK, I, L, M38.9 or 

MN

17. Audio system of selected program:  Sound Muted, Mono, 

Stereo, Dual I, Dual II,  Digital Mono, Digital Stereo, Digital 
Dual I, Digital Dual II

18. Indication of whether the selected program is Tuned or not
19. Indication for whether or not DVD/Photo CD id selected 
20. Only if the [value] of [SleepTimer] is NOT "0"
21. Only if the [starttime] of [OnTimer] is defined

5.4

Error code buffer and error-codes

The error code buffer contains all errors detected since the last 
time the buffer was erased. The buffer is written from left to 
right.
In case of non-intermittent faults, clear the error buffer before 
starting the repair to prevent that "old" error codes are present. 
If possible, check the entire content of the error buffers. In 
some situations an error code is only the RESULT of another
error code (and not the actual cause).
Note: a fault in the protection detection circuitry can also lead 
to a protection
The error code buffer will be cleared in the following cases:
•

exiting SDM or SAM with the "Standby" command on the 
remote control

•

transmitting the commands "DIAGNOSE-9-9-OK" with the 
DST.

The error buffer is not reset by leaving SDM or SAM with the 
mains switch.
Examples:
ERROR: 0 0 0 0 0 : No errors detected
ERROR: 6 0 0 0 0 : Error code 6 is the last and only detected 
error
ERROR: 5 6 0 0 0 : Error code 6 was first detected and error 
code 5 is the last detected (newest) error